When opening a PowerPoint file in presentations, the font name changes to "Arial" (v9.0.4)

Desktop editors
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1

I am always grateful for this convenient software.
I would like to report the following issue regarding OnlyOffice Presentations.

Details of the issue

  • When I open a file saved in Office 2019 PowerPoint (Japanese) in onlyoffice Desktop Editors Presentations, the font name changes to “Arial”
    I saved the file using the font name “游ゴシック”, the file format is PowerPoint.

Reproduction Steps

  1. Create a new file in PowerPoint 2019.
  2. Specify the font as “游ゴシック” in the text box and save the file. ( => “sample_fontname_bug.pptx”)
  3. Close PowerPoint.
  4. When opening this file in OnlyOffice, “游ゴシック” changes to “Arial”

Attached: “sample_fontname_bug.pptx”
sample_fontname_bug.pptx (34.4 KB)

There are similar issues in the following topics.
Events that cause font changes(v9.0.3)

Execution Environment

  • Version 9.0.4.50 (x64 msi)
  • PowerPoint, Office 2019 (Japanese)
3

Hello @goodlikeoffice, :wave:

Thank you for your detailed report on the font issue.
We’ve passed it to our development team for investigation, and we’ll update you as soon as we have news.

If you have more details to share, please let us know. Thank you for your valuable contribution!

4

@Nikolas, thank you for your reply.

I appreciate your generous support.
I apologize for the trouble of providing multilingual support, but I look forward to working with you.

5

Hello @goodlikeoffice, :wave:

No need to apologize—your feedback is incredibly valuable to us! We’re truly grateful for your help in making ONLYOFFICE better. The font issue has been noted, and I hope our development team will address it soon. Unfortunately, I can’t provide a timeline yet, but we’ll keep you updated.

Thank you again for your time and contribution!