Word document not opening in sample example

I have installed Docs community edition. After installation have started the services. When I open up example page, it opens fine. After I select a word document & upload. I am not able to edit or view. It displays blank page. After a while I get connection is lost error. Can you please help regarding this?

Hi @Navin_162, :hugs:

Please send us the logs— I’ll review them once I have time. :ok_hand:

Meanwhile, please also check that all ONLYOFFICE services are running.

A few clarifying points:

  • Was ONLYOFFICE Docs installed on a clean machine, or are there already other applications that might use the same dependencies (especially PostgreSQL)?
  • If possible, try to install Docs on a clean machine to exclude conflicts.

Please also share details about your setup:

  • Server OS version
  • Installation type (exe, Docker, deb/rpm)
  • Installation method and parameters you used
  • A link to the installation guide you followed

For reference, the easiest way on a clean machine is to use the installation script:
https://helpcenter.onlyoffice.com/docs/installation/docs-community-install-script-linux.aspx