https://imgur.com/UJV0CGk
https://imgur.com/vn2dzWE
Test summary:
OnlyOffice: Community version 9.4.0 (563-129) Apple Silicon
Mac Mini - Silicon macOS 27 - macOS Text Editor:
Printing OK!
Mac Mini - Silicon macOS 27 - OnlyOffice:
Printing issue (see submitted images)
OnlyOffice: Community version 9.4.0 (563-129) ×86_64
Mac Intel - macOS 26 - macOS Text Editor:
Printing OK!
Mac Intel macOS 26 - OnlyOffice:
Printing issue (see submitted images)
Mac Intel macOS 26 - Microsoft Excel/Word:
Printing OK!
OnlyOffice Desktop Editors: Versão da comunidade “9.2.1.43” (x64 msi)
PC Intel Windows 11 - OnlyOffice:
Printing OK!
NOTE: In all cases, the printer is the same (HP Deskjet Ink Advantage 3516).
Question:
Is it some information that OnlyOffice is sending to the printer (HP Deskjet Ink Advantage 3516) that is causing the printing problem?
Hello @webipsum
Thank you for the provided data, we’re checking the situation. We will contact you shortly.
Alexandre,
Thank you again for your attention, but please hold off for now, as the printer has started showing issues during other tests.
The problem arises whenever there are tables, bold text, or other non-standard formatting. Although I used the HP Utility to clean and align the printheads, the color cartridge doesn’t seem to be aligning with the black one; when I removed the color cartridge and printed using only the black one, the output was normal—meaning there was no blurring.
I’m going to take the printer to a service center and will post a summary here later.
Hi @alexandre
It wasn’t necessary to take the printer to a service center; I removed both cartridges, reinstalled them, and realigned the printer.
That solved the problem.
What confused me was that—as you can see in the test summary from the previous post—printing the file yielded different results in certain situations.
I believe it’s resolved now.
We’re glad that the situation has been resolved. Please feel free to contact us if you face any issues.