When I view a PDF file saved from a OFORM in Acrobat Reader and enter Japanese characters in the forms, the characters become garbled

Desktop editors
1

When I view a PDF file saved from a OFORM in Acrobat Reader and enter Japanese characters in the forms, the characters become garbled.
a portable.pdf (7.5 MB)

image
image760×334 19.5 KB

I use
desktop editors 9.1.0.167 (x64 exe)
windows 11 pro 24H2

2

Hello @nishigaki

Since there is another topic for the same file that works for me, I have replied with samples in it, please check out the reply:

3

Hello @Constantine

Sorry, I thought a new PDF file created with Desktop Editors is called OFORM.
I want to correct the report. Should I create a new post?

Corrected as follows:
I created a new PDF file with Desktop Editors, and edited it in Acrobat Reader and enter Japanese characters in forms, but the characters become garbled.

4

There is no need.

I’ve tried reproducing the issue, but did not succeed. Can you record a video where the attached file is being filled?

5

Hello @Constantine

These are videos I’m inputting:
in desktop editors ONLYOFFICE
in acrobat reader ONLYOFFICE

6

Thank you for the videos. Can you also check Google Chrome or any other app that supports PDF files for opening? In my tests indeed the same behavior produces, however, I was unable to reproduce in anywhere else.

7

Thanks @Constantine

I have tried it in Acrobat Reader and Edge browser, and the issue is only occurring in Acrobat Reader.

8

Thank you for the reply. We’ll do some tests to make sure that there is no issue on our side.

10

Thanks @Constantine

I’m waiting for the verification results.

11

This issue has been registered as a bug. Thank you for the report.

12

Thanks @Constantine

I look forward to the fix.

1 Like