When I open a PDF generated by Create!Form in Desktop Editors and print it to a Canon printer, it does not print correctly.
printed out image.pdf (27.0 KB)
Desktop Editors : 9.2.0.100 (x64 msi)
OS : windows11 Pro 25H2
Printer : Canon C5840F
Hello @nishigaki
I have opened the provided file in the desktop app and Google Chrome, then printed it to PDF. Everything looks fine:
Please clarify the situation and describe the issue you faced when printing with the Canon printer.
Hello @Alexandre
Sorry for the lack of explanation.
Here is a sample provided by Create!Form:
Create!Form帳票サンプル-振込用紙
When opened in a Desktop Editors, it looks like this:
But when I print 1st page of it from Desktop Editors, I get this:
Thank you @nishigaki
Does the issue reproduce when using Print to PDF or only when printing to physical printer?
Also please update the app to v.9.2.1 and re-check the situation. Please let us know the result.
Hello @Alexandre
I tried using Desktop Editors v.9.2.1, but it didn’t improve the situation.
This also occurs when printing using “Microsoft Print to PDF”.
Hello @nishigaki
Can you share resulting PDF from Print to PDF?
Hello @Constantine
The resulting pdf from microsoft print to pdf: print to pdf.pdf (83.0 KB)
Thanks for the file. We will do some tests from our end to confirm the issue. Please await the results.
Hello @Constantine
I look forward to the resolution.
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I was informed that this issue has been registered as a bug number 79286 in our internal bug-tracker. Thank you for the report.
Thanks @Constantine
I look forward to the fix.
1 Like