Warning The document could not be saved. Please check connection settings or contact vour administratorWhen you click the 'OK' button, you will be prompted to download the document

Docs
1

Error Message: Warning :The document could not be saved. Please check connection settings or contact vour administratorWhen you click the ‘OK’ button, you will be prompted to download the document.

docker install
version:8.3.3
linux

image
image1625×839 36.8 KB

2

Hello @love520,
Please provide Document Server logs (/var/log/onlyoffice/documentserver as file - inside the container)
What do you integrate Document Server with?
Also, note that you are using old version, we do not provide technical support for old versions, please update to 9.0.3

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log information：
/var/log/onlyoffice/documentserver/docservice/out.log
[2025-07-16T06:51:04.608] [ERROR] [localhost] [172.21.131.166__10.87.8.0new.docx1752288803881] [uid-1] nodeJS - postData error: url = http://xxx.xxxx.cn:6660/example/tra
ck?filename=new.docx&useraddress=172.21.131.166__10.87.8.0;data = {“key”:“172.21.131.166__10.87.8.0new.docx1752288803881”,“status”:1,“users”:[“uid-1”],“actions”:[{“type”:1,
“userid”
:“uid-1”}]} Error: connect ECONNREFUSED 10.91.xx.xx:6660
at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2025-07-16T06:58:59.808] [ERROR] [localhost] [172.21.131.166__10.87.8.0new.docx1752288803881] [uid-11] nodeJS - postData error: url = http://xxx.xxxx.cn:6660/example/tr
ack?filename=new.docx&useraddress=172.21.131.166__10.87.8.0;data = {“key”:“172.21.131.166__10.87.8.0new.docx1752288803881”,“status”:4,“actions”:[{“type”:0,“userid”:“uid-1”}]}
Error
: connect ECONNREFUSED 10.91.xx.xx:6660
at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2025-07-16T06:59:00.601] [ERROR] [localhost] [172.21.131.166__10.87.8.0new.pdf1752291212185] [uid-11] nodeJS - postData error: url = http://xxx.xxxx.cn:6660/example/tra
ck?filename=new.pdf&useraddress=172.21.131.166__10.87.8.0;data = {“key”:“172.21.131.166__10.87.8.0new.pdf1752291212185”,“status”:4,“actions”:[{“type”:0,“userid”:“uid-1”}]}
Error: c
onnect ECONNREFUSED 10.91.xx.xx:6660
at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2025-07-16T08:01:14.707] [WARN] [localhost] [docId] [userId] nodeJS - notifyLicenseExpiration(): expiration date is not defined

Okay, I will update to the latest version and give it a try. Thank you

4

Have you tried the update so far? Also, what do you integrate Document Server with?
Does the issue occur on the Document Server Example page as well?

5

No update attempted yet; not integrated for direct use.

6

Understood. Please make sure that secrets coincide both in /etc/onlyoffice/documentserver local.json:

secret": {
        "inbox": {
          "string": "somesecret"
        },
        "outbox": {
          "string": "somesecret"
        },
        "session": {
          "string": "somesecret"
        }

and Example page’s local.json - /etc/onlyoffice/documentserver-example (inside the container)