Unable to save document after automatic restore

Mobile apps
1

ONLYOFFICE Mobile: Documents

Do you want to: Report a bug

For bug reports, provide the steps to reproduce and if possible a minimal demo of the problem.

Device: Apple iPhone 15

OS version: iOS 26.2 (23C55)

App version: 9.2.1 (1173)

Mode: On Device

Additional information:

Any relevant details about the situation. You can also attach images and videofile to the post (or to place them to external storage)

See attached video. I cannot save a document anymore when the app is manually closed (0:50) with the document opened/unsaved, and automatically restored (0:56) after opening the app again. This might also happen if I don’t manually close the app but don’t use it for a while with the document left open and unsaved.

2

Hello,
Thank you for the report. Unfortunately, the video is not attached to your post, so we cannot review the issue yet.

Could you please try attaching the video once again? If the forum does not allow uploading it because of the file size limit, you can upload the video to any cloud storage and share the link with us.

Best regards.

3

Hello,

Thank you for your reply and your time.

Here’s the link to the video, valid for 7 days: Unique Download Link | WeTransfer. There’s no sensitive info in the video, you can copy, share, whatever to your liking. Best regards!

4

Hello, @pairs.clatter98

Please accept our sincere apologies for the delayed reply. Unfortunately, by the time we got back to your message, the WeTransfer link had already expired, so we’re no longer able to access the video.

Could you please send us a new link to the video once again? :pray:

Best regards.

5

Hello @Marix, no problem at all. Here is another link: Unique Download Link | WeTransfer

Kind regards

1 Like
6

Thank you for the video — this time I was able to download it successfully!

Thank you as well for the clear demonstration of the issue.

We are currently investigating this behavior on our side and will get back to you as soon as we have more information.

Best regards.

8

Hello, @pairs.clatter98 !

Thank you again for the video and for helping us investigate this issue. :blush:
Our QA team has checked the behavior and confirmed the problem on their side as well.

We have registered it as a bug in our internal tracker. We will update this thread as soon as we have any news regarding the fix.

Best regards!