In an offline Windows Server 2019 environment, we’ve successfully deployed ONLYOFFICE DocSpace. Users can add their own LLMs via the AI plugin settings in their personal accounts. However, when I log in as a system administrator to configure the LLM globally in the AI settings, Ollama is not listed as a provider, and the URLs for all other providers are greyed out (non-editable).
What could be causing this? Could this issue be related to the fact that the users haven’t verified their email addresses.
Hi @balence,
This is expected behavior for DocSpace 3.6. The AI provider settings in this version only support a fixed list of cloud-based providers with preset API endpoint URLs. Ollama is not included, and there is no way to specify a custom URL.
DocSpace 3.7 introduces a “Custom” provider option with a fully editable URL field, which should allow connecting to a local Ollama instance in self-hosted environments. However, 3.7 is currently available only for cloud (SaaS) installations and has not yet been released for self-hosted builds.
In the meantime, Ollama can be configured per-user through the AI plugin inside the editors, which you already have working. Once the self-hosted 3.7 release is available, you will be able to set it up globally for all users from the admin panel.
This is not related to email verification.