The font name suddenly changes to "Arial" while typing in a document (v9.0.4)

Desktop editors
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1

I am very grateful for the improved performance of the latest version.
I would like to report the following issues with OnlyOffice Desktop Editors documents.

Details of the issue

While typing in a document, the font name suddenly changed to “Arial”

  • Case 1
    While displaying the text conversion panel, the font changed to “Arial” when deleting characters with the DEL key.
    This issue does not occur consistently.

  • Case 2
    When quickly displaying and hiding the text conversion panel, the font changed to “Arial”
    This phenomenon does not occur consistently.

  • Case 3
    After selecting all text and deleting it using the Backspace key, the font changed to “Arial”
    This phenomenon occurs consistently.

Execution Environment

  • Version 9.0.4.50 (x64 msi)
3

Hello again @goodlikeoffice :handshake:

Thank you for reporting the font issue. We’ll do our best to reproduce the problem based on the detailed cases you’ve described.

To help us investigate more effectively, could you please share a sample file and, if possible, a short video showing the steps you take to reproduce the issue? This would greatly assist us in identifying the cause.

Thank you for your valuable contribution! :hugs:

4

Thanks for your support.
I wish I could record the screen, but my hardware is just barely up to specs, so I am having trouble operating it.
I am sorry to hear that the phenomenon is occurring when you noticed it.

5

Hi @goodlikeoffice

Thank you for your response and for trying to assist us!
We’ll do our best to reproduce the font issue based on the details you’ve provided. However, without a sample file or video, it might be challenging to pinpoint the cause.

I’ll keep you updated on any progress, but I should warn you that reproducing the issue could be difficult without additional information. Thank you again for your valuable contribution! :hugs:

7

A stable reproducible method has been found. Please use this as a reference.

Fonts change in Documents

Case 4

  1. Set the font name to “Yu Gothic UI” or similar and input full-width characters.
  2. Input “あい”.
  3. Input two line breaks.
  4. Input “う”.
  5. Move the cursor to the second line.
  6. Input “え”.

At this point, the font name changes from “Yu Gothic UI” to “Arial”.

documents font change case4.pptx (114.5 KB)

8

Hey @goodlikeoffice, :wave:

We’ll try to reproduce this with your exact steps and investigate why it’s happening.

I’ll keep you posted on any updates. Appreciate your patience and thoroughness! :fire:

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