Sync'ing problem

Docs
1

I’m working on a doc with a colleague and he received this error message. So he downloaded the doc and did it all local and emailed it over. If all my team do this, it will destroy our productivity. What happened? What should I and he have done? Thanks.

error-msg

2

Hello @adam42,

  • What is the versions of the Document Server?
  • What do you integrate Document Server with? (Nextcloud, ownCloud, own integration)
  • What is the type of the Document Server installation? (deb/rpm, Docker, Windows Server)
  • Document Server logs (/var/log/onlyoffice/documentserver, for Docker - inside the container)
3

Hi Dmitri,
thanks for replying. I’m not sure how to find the Document Server version number - is it the same version as the OnlyOffice app? If so, it’s 9.9.0.

It’s integrated with NextCloud and I believe it’s Docker - most of the hosting back-end stuff is automated on linux so I suspect it’s Docker. I can ask if necessary. I also can’t access document server logs from my shared host.

Is this a problem that my hosting provider should sort out? I obviously didn’t think so and I was assuming that there might be some sort of action I should take, e.g. clearing the user’s sessions. Is that not useful?

4

Hello,
Sorry for the delayed response.
You can click here to check the version number:
vers
Does the issue occur only with the particular document? What particular steps led to the issue?
The logs would be essential for the issue analysis (/var/log/onlyoffice/documentserver, for Docker - inside the container)

5

Hi Dmitri
the problem has not recurred. Since the logs are essential, I’ll alert my web hosting support to this thread, but I have no idea if they keep logs this long - or if they’d follow my request to look here. Fingers crossed.

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6

We don’t use Docker, we do have logs. All the /var/log/onlyoffice/documentserver/docservice/out.log-20250630.gz log file contains is:

[2025-06-29T11:34:59.315] [WARN] [localhost] [docId] [userId] nodeJS - notifyLicenseExpiration(): expiration date is not defined

All the Nginx error log contains is 404’s for requests for WordPress files that don’t exist from bots looking for vulnerabilities.

If there anyone else I can do to help with this?

7

@chris Do I understand correctly that you face similar issue, but with Wordpress connector instead of Nextcloud?

8

No, we provide and manage the server that @adam42 mentioned above.

The WordPress 404’s are from bots looking for vulnerabilities and can be ignored, sorry I wasn’t clear.

9

Please provide the following:

  1. Save Onlyoffice Connector’s settings within Nextcloud - screenshot of the error if any when settings are saved
  2. Nextcloud logs (Administration Settings → Logging)
  3. The screenshot of Onlyoffice Connector’s App settings
  4. We still need to see all the Document Server logs from /var/log/onlyoffice/documentserver - please reproduce the issue once again and send them to us
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10

@adam42 if / when this happens again please let me know the exact date and time so I can gather the related logs.

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