Reporting a bug of document editor : An error occurred during the work with the document. [Error] Use the ‘Download as’ option to save the file backup copy to a drive

Docs
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1

Do you want to: Report a bug
Document Server version: 8.3.3
Type of installation of the Document Server : Docker
OS: Linux
Browser version: Google Chrome 147.0.7727.102
Additional information:
Getting the popup error: An error occurred during the work with the document. [Error] Use the ‘Download as’ option to save the file backup copy to a drive.
the doc becomes un-editable and needs to be re-opened on the editor to make it work

Occuring randomly over many docs and non-reproducable all the time.

Screenshot 2026-04-23 at 10.25.51 AM
Screenshot 2026-04-23 at 10.25.51 AM734×258 23.3 KB

2

Hello @sravan_thota

Please note that this version is outdated, it is recommended to update to the actual version 9.3 and check out the situation again.

3 
Hello, I'm getting the same error. I'm using OnlyOffice 9.3.1-10. Can you help me with this?
4

Hello @fkeles

As I can see, you have already started a separate topic, please await a reply there.