This situation seems odd. Is there any chance we could get a test file? Or, if it is suitable for you, access to the portal itself where the issue can be reproduced.
Also, does the issue occur consistently with any file on the portal? Is it reproducible in a different browser?
We also need to take a look at the Document Server logs folder after the issue has been reproduced.
The issue isn’t limited to the web portal (it happens on different PCs; we primarily use Google Chrome, but it also appears on other computers); it also persists in the ONLYOFFICE desktop application. Please see the attached video for reference:LINK_VIDEO
Thank you for the video file!
It seems that the issue is that the changes aren’t saved to the file. Could you please clarify whether the issue occurs with any files on the portal? If so, please reproduce it one more time and provide us with the Document Server and Community Server log folders.
If they contain sensitive data, you can share them with me via PM.
Alexander, what logs exactly should I send you?
Both folders in their entirety. If you’re using docker installation, they’re located here:
/app/onlyoffice/DocumentServer/logs/documentserver/
/app/onlyoffice/CommunityServer/logs/
Alexandre, sent you a PM, thank you for not abandoning us!)
Dear @Kristofer
Thank you for the provided data! We have found a bug in the described scenario (internal tracknumber - 83511). It isn’t related to Workspace as DMS, but rather to the XLSX editor component. We have started working on it and will contact you once a fix is released.
Thank you, you help very quickly!
Hello,
We have released v.10. This version contains a fix for the described situation.
Thanks for the quick response, Alexandre!