Overwrite a file on a virtual disk drive using Desktop Editors, but the file update date is not updated

Desktop editors
25

Hello @Nikolas

I tried v9.0.0 on windows 11, but the same problem occurred.

26

Hey @nishigaki, :wave:

Thanks for the downgrade on testing v9.0.0 — good to know it behaves the same way. We’re still pondering this virtual drive quirk with LINE WORKS and why the “Modified Date” only updates after closing the tab. Sorry for the ongoing wait; things get busy, but we’re on it!

In the meantime, could you check if the issue persists in the recently released ONLYOFFICE Desktop Editors v9.1?
(There were some tweaks in there related to file handling that might help.) You can grab it from here and run the same steps. Let me know how it goes!

Appreciate your patience and testing! :hugs:

27

Hello @Nikolas

I tried v9.1 but the same problem occurred.

28

Hello @nishigaki

Thanks you for the reply. I’ve tested some other virtual drives and did not face such issue. I believe the only option in this case is to get an account for testing. Is there any way to get one? I was unable to find any information about public registration in the app.

29

Hello @Constantine

Please wait a moment while I ask if a test is available.

1 Like
30

Hello @Constantine

The Japanese site offers a 30-day trial service. Can you consider it?

31

Hey @nishigaki, :wave:

Thanks for the heads-up on the LINE WORKS 30-day trial — I’ve submitted the application and am waiting for approval. Once I get access, I’ll test the virtual drive behavior with the “Modified Date” and file overwrite directly in their environment.

I’ll keep you posted as soon as I have results or need any extra steps from your side. :hugs:

32

Hello @Nikolas

I hope the cause will be revealed.

33

Hey @nishigaki, :wave:

Unfortunately, I couldn’t get test access to LINE WORKS — we don’t have a way to proceed without it.

I’m afraid without access to a test environment, we won’t be able to reproduce or fix the “Modified Date” update issue on the virtual drive. The behavior seems specific to how LINE WORKS Drive Explorer handles file locking and sync during editing.

We’ll keep this thread open in case anything changes or you find new details. Thanks for your patience and all the testing — really appreciate it!

34

Hello @Nikolas

Can I ask why you weren’t able to get test access?
Was it not provided by LINE WORKS? Drive Explorer didn’t work? Or is there some other reason?

35

Hey @nishigaki, :wave:

I used a personal email for the trial application, but no response letter arrived.

If you could help get test access through your side, that would really move things forward on solving this. Otherwise, we’re stuck at the trial stage.

Thanks for any help — appreciate it! :blush:

36

Hello @Nikolas

Please wait a moment while I’m contacting various parties.

37

Hello @Nikolas

I’ve received a reply from LINE WORKS.
Could you please call the LINE WORKS Soudan Counter listed below to inquire about the situation?
There is a time difference, but is that possible?

Counter Name: Soudan Counter
Contact: +81 3-4316-2996
Hours (Japan Time): Weekdays: 10:00 AM - 12:00 PM, 1:00 PM - 6:00 PM (excluding weekends and holidays)

38

Hello @Nikolas

How is the situation regarding LINE WORKS support over the phone?
Are there any obstacles to progress?

39

We’ll keep you posted on the news.

40

Hello @Constantine

I look forward to any progress.

It may be difficult to lend out our account, but I would consider it if negotiations with LINE WORKS break down.

1 Like
41

Hey @nishigaki, :wave:

Sorry for the long delay.

We’ve passed the task to our team that handles interactions with third-party services (like LINE WORKS). As soon as they make progress or we get any solution, I’ll notify you right away.

Thanks again for your help and patience - really appreciate it!

42

Thanks @Nikolas

I look forward to the resolution.

1 Like