ONLYOFFICE error downloading document (NEXTCLOUD 24)

Connectors
1

Document Server version: 7.2.0.204
Connector version: 7.5.4
OS: Debian 11

Hi

I’m unable to use Onlyoffice, I’ve read a lot of post with similar issue but nothing seems to work. This is my scenery:

  1. Reverse proxy (Ubuntu+Apache2) running with https in 192.168.100.3, redirect internal trafic with http to NC (192.168.100.192) and OO machines (192.168.100.194). The domains are cloud.mydomain.com and oo.mydomain.com. The OO can be reached from internet and the welcome screen is showed normally.

  2. Nextcloud runs in Ubuntu+Apache, has this in config.php:

...
  'trusted_proxies' => 
  array (
    0 => '192.168.100.3',
  ),
  'trusted_domains' => 
  array (
    0 => 'cloud.mydomain.com',
  ),
  'onlyoffice' => 
  array (
    'verify_peer_off' => true,
    "jwt_header" => "AuthorizationJwt",
  ),
  'overwrite.cli.url' => 'https://cloud.mydomain.com',
  'overwriteprotocol' => 'https',
...
  1. Onlyoffice machine runs under Debian 11+nginx listening in port 80 (no docker, installed from apt-get…), fresh install, has this in local.json:
"token": {
        "enable": {
          "request": {
            "inbox": true,
            "outbox": true
          },
          "browser": true
        },
        "inbox": {
          "header": "AuthorizationJwt"
        },
        "outbox": {
          "header": "AuthorizationJwt"
        }
      },
      "secret": {
        "inbox": {
          "string": "mysecret"
        },
        "outbox": {
          "string": "mysecret"
        },
        "session": {
          "string": "mysecret"
        }
      }
    }

Every time I try to open a document, OO shows this error:

error
error1023×509 70.2 KB

onlyoffice/documentserver/out.log shows this error (don’t know if related):

[ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ECONNREFUSED 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1159:16)

rabbitmqctl list_connections drops command not found so I can’t check the rabbit as other posts suggest.

Rabbit seem installed and running, rabbit@onlyoffice.log:

Starting RabbitMQ 3.8.9 on Erlang 23.2.6
 Copyright (c) 2007-2020 VMware, Inc. or its affiliates.
 Licensed under the MPL 2.0. Website: https://rabbitmq.com
2022-09-24 12:43:02.352 [info] <0.273.0>
 node           : rabbit@onlyoffice
 home dir       : /var/lib/rabbitmq
 config file(s) : (none)
 cookie hash    : Ez1MECS8wI9Ay7C66iaQRQ==
 log(s)         : /var/log/rabbitmq/rabbit@onlyoffice.log
                : /var/log/rabbitmq/rabbit@onlyoffice_upgrade.log
 database dir   : /var/lib/rabbitmq/mnesia/rabbit@onlyoffice
...
2022-09-24 12:43:03.582 [info] <0.548.0> started TCP listener on [::]:5672
2022-09-24 12:43:03.583 [notice] <0.281.0> Changed loghwm of /var/log/rabbitmq/rabbit@onlyoffice.log to 5000
2022-09-24 12:43:04.073 [info] <0.533.0> Server startup complete; 0 plugins started.
2022-09-24 12:43:04.073 [info] <0.533.0> Resetting node maintenance status
2022-09-24 12:43:04.222 [info] <0.552.0> accepting AMQP connection <0.552.0> (127.0.0.1:33398 -> 127.0.0.1:5672)
2022-09-24 12:43:04.268 [info] <0.552.0> connection <0.552.0> (127.0.0.1:33398 -> 127.0.0.1:5672): user 'guest' authenticated and granted access to vhost '/'
2022-09-24 12:43:04.277 [info] <0.573.0> accepting AMQP connection <0.573.0> (127.0.0.1:33404 -> 127.0.0.1:5672)
2022-09-24 12:43:04.324 [info] <0.573.0> connection <0.573.0> (127.0.0.1:33404 -> 127.0.0.1:5672): user 'guest' authenticated and granted access to vhost '/'
2022-09-24 12:43:04.581 [info] <0.602.0> accepting AMQP connection <0.602.0> (127.0.0.1:33420 -> 127.0.0.1:5672)
2022-09-24 12:43:04.632 [info] <0.602.0> connection <0.602.0> (127.0.0.1:33420 -> 127.0.0.1:5672): user 'guest' authenticated and granted access to vhost '/'

Any idea?

2

Hello @Tasagore
I believe we have to start with this error entry:
Error: connect ECONNREFUSED 127.0.0.1:5672
It looks like this port is occupied, but RabbitMQ uses it for proper work. Did you use totally clean server for Document server installation? I mean no other apps are installed.
Also please check mutual availability between servers. Go to Document server host and wget https://Nextcloud_domain_name. And vice versa (from Nextcloud host run wget https://DS_domain_name). Please provide us with results.

1 Like
3

I should have noted that both seafile and onlyoffice are running on docker. Bother are on a docker network of NginX proxy manager. Both are accessible through their respected domains. So no ports for seafile or onlyoffice are mapped to the machine but port 80 and 443 to NPM

4

Hello @Awesomepie
This thread is related to Nextcloud integration. If you encountered an issue with Seafile integration, please create a separate topic and provide us with details.

1 Like