OnlyOffice 9.2.1-43 crashes at startup on Ubuntu 24.04.3 LTS

Desktop editors
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1

Do you want to: Report a bug

For bug reports, provide the steps to reproduce and if possible a minimal demo of the problem.

I just start the application, or via the terminal, or via the GUI.

OS version: Ubuntu 24.04.3 LTS
App version: 9.2.1-43

Downloaded from:
I followed the steps indicated on the website some months ago for Ubuntu Installing ONLYOFFICE Desktop Editors on Debian, Ubuntu and derivatives and everything worked well.

Additional information:

I guess since a last update (not sure when it happened), the application started to fail at startup. If I launch it from the terminal, this is what I see:

christophe@Desktop:~$ desktopeditors

(DesktopEditors:19114): Gtk-WARNING **: 08:27:18.578: gtk_disable_setlocale() must be called before gtk_init()
QXcbConnection: XCB error: 8 (BadMatch), sequence: 750, resource id: 69206079, major code: 130 (Unknown), minor code: 3
QXcbConnection: XCB error: 8 (BadMatch), sequence: 766, resource id: 69206079, major code: 130 (Unknown), minor code: 3
Aborted (core dumped)

I tried to remove it (with and without purge) and install it again and same issue.

I also tried to change the default wayland to X11, but I didn’t see any change.

Thanks in advance for your help on this!

2

Hello @cdebussche

Usually such XCB error is caused by outdated video drivers. Can you check if there is any update available for video accelerator?

3

I didn’t see any update. Tried anyway to change to the recommended nvidia drivers, but still the same issue…

4

Would you mind reinstalling Desktop Editors? It’s better to use purge to make sure that no files are left behind.

5

Hi Constantine,

I just did the following:

sudo apt-get purge onlyoffice-desktopeditors
sudo apt update
sudo apt upgrade
sudo apt-get install onlyoffice-desktopeditors
onlyoffice-desktopeditors

And I have the following:

(DesktopEditors:27271): Gtk-WARNING **: 18:34:14.757: gtk_disable_setlocale() must be called before gtk_init()
libva error: vaGetDriverNames() failed with unknown libva error
QXcbConnection: XCB error: 8 (BadMatch), sequence: 750, resource id: 111149119, major code: 130 (Unknown), minor code: 3
QXcbConnection: XCB error: 8 (BadMatch), sequence: 766, resource id: 111149119, major code: 130 (Unknown), minor code: 3
Aborted (core dumped)

So no changes unfortunately…

6

Please share the output of echo $XDG_SESSION_TYPE command.

7

Hey. I did and I have the following:

x11

8

Thanks. Just to clarify: do you use Ubuntu with no graphical interface by default, i.e. not Ubuntu Desktop with GNOME? My Ubuntu Desktop 24.04.3 runs Wayland and I can also see this warning, but there is no crash after a launch via terminal, thus I am asking this question to gather more details and run some tests.

By the way, have you tried sudo apt-get update && sudo apt-get upgrade?

9

Hey Constantine,

I definitely have a graphical interface. If I changed something, it’s not on purpose, but I have a normal desktop and everything.

And since the start of this thread, I already did at least five time sudo apt-get update && sudo apt-get upgrade, I just did it again, but still doesn’t help unfortunately. (always same issue)

10

Thank you for the reply. Do you get a message to report a crash after the startup? Usually system provides a possibility to get crash log of the app. In this case, the messages you see in the terminal are warnings and do not necessary indicate to the issue, thus some kind of crash log is required to analyze. Possibly you can find such logs in /var/crash/.

11

Hi Constantine,

Yes I found them in /var/crash.
I looked at it (with apport-cli -c), but no idea what the problem could be…

I tried to upload the .crash file but file type isn’t supported, and as a new user I can’t upload it (tried to rename it to another file type)

Any new idea ? :smiley:

12

You can upload the log to a cloud storage and share a link.

13

Sorry, don’t do that often.

Here you are: SwissTransfer - Send large files securely and free of charge

Cheers,
Christophe

14

Thanks for the log, we’ll take a look at. Please await my feedback.

UPD: Does editors close after a start-up or only those messages are concerning you? I seem to have missed this question, sorry.

15

I’m sorry Constantine, I don’t understand your question.

When I’m launching Only Office, it starts but closes after a couple of seconds.
But not sure that’s what you mean…

Could you rephrase your question ?

16

That is exactly what I’ve been looking for. Sorry for being unclear. We are analyzing the log, please await my reply.

18

@cdebussche, do you have eID middleware installed on the device?

19

Hey Constantine,

Yes indeed. I have eid-mw installed.
Following your message, I just tried to uninstall it (purge) and reinstall onlyoffice but still the same behaviour.

20

Thank you for confirming. It was informed that the issue with this middleware causes the crash. Unfortunately, removing the middleware and re-installing Desktop Editors does not solve the issue, this is also confirmed.

We are working on this issue, but there is no ETA at the moment. Thank you for the provided information and sorry for any inconvenience caused.
I will keep you posted on the updates to this issue.