OnlyOffice 9.2.1-43 crashes at startup on Ubuntu 24.04.3 LTS

Desktop editors
,
1

Do you want to: Report a bug

For bug reports, provide the steps to reproduce and if possible a minimal demo of the problem.

I just start the application, or via the terminal, or via the GUI.

OS version: Ubuntu 24.04.3 LTS
App version: 9.2.1-43

Downloaded from:
I followed the steps indicated on the website some months ago for Ubuntu Installing ONLYOFFICE Desktop Editors on Debian, Ubuntu and derivatives and everything worked well.

Additional information:

I guess since a last update (not sure when it happened), the application started to fail at startup. If I launch it from the terminal, this is what I see:

christophe@Desktop:~$ desktopeditors

(DesktopEditors:19114): Gtk-WARNING **: 08:27:18.578: gtk_disable_setlocale() must be called before gtk_init()
QXcbConnection: XCB error: 8 (BadMatch), sequence: 750, resource id: 69206079, major code: 130 (Unknown), minor code: 3
QXcbConnection: XCB error: 8 (BadMatch), sequence: 766, resource id: 69206079, major code: 130 (Unknown), minor code: 3
Aborted (core dumped)

I tried to remove it (with and without purge) and install it again and same issue.

I also tried to change the default wayland to X11, but I didn’t see any change.

Thanks in advance for your help on this!

2

Hello @cdebussche

Usually such XCB error is caused by outdated video drivers. Can you check if there is any update available for video accelerator?

3

I didn’t see any update. Tried anyway to change to the recommended nvidia drivers, but still the same issue…

4

Would you mind reinstalling Desktop Editors? It’s better to use purge to make sure that no files are left behind.

5

Hi Constantine,

I just did the following:

sudo apt-get purge onlyoffice-desktopeditors
sudo apt update
sudo apt upgrade
sudo apt-get install onlyoffice-desktopeditors
onlyoffice-desktopeditors

And I have the following:

(DesktopEditors:27271): Gtk-WARNING **: 18:34:14.757: gtk_disable_setlocale() must be called before gtk_init()
libva error: vaGetDriverNames() failed with unknown libva error
QXcbConnection: XCB error: 8 (BadMatch), sequence: 750, resource id: 111149119, major code: 130 (Unknown), minor code: 3
QXcbConnection: XCB error: 8 (BadMatch), sequence: 766, resource id: 111149119, major code: 130 (Unknown), minor code: 3
Aborted (core dumped)

So no changes unfortunately…

6

Please share the output of echo $XDG_SESSION_TYPE command.

7

Hey. I did and I have the following:

x11