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OS version: Ubuntu 24.04.2 LTS
App version: 9.0.0
Downloaded from: snap
Additional information: Used to work perfectly on my Huawei Matebook Pro with Ubuntu 24.04, can’t make it work on my brand new Framework 13. The application crashes immediately at launch.
Hello @slorentz, please clarify, how do you run it? Do you run it using --system-title-bar flag?
What is the output when you run the editor? (the screenshot of the issue would be helpful)
Hello @DmitriiV , Thanks for your message! I tried to launch the editor from the dock, the system attempts to open a window which instantly disappears (too fast for me to take a screenshot).
Hello @slorentz,
We are currently checking, please wait
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So, do you use the above-mentioned flag --system-title-bar when launching? How do you actually launch it?
Got it, thank you for sharing, we are continuing the analysis
@DmitriiV Thanks! Let me know if there is anything more i can do to help you. Looking forward to seeing only office up and running again, as a linux-only user it is a real game changer when you are frequently exchanging docs for professional purpose!
I understand, you are welcome!
So, was the app’s 8.3.3 version working on this machine? (could you please check by installing it using this command - sudo snap iinstall --candidate onlyoffice-desktopeditors?)
Hello, just tried it with a snap refresh, the result is the same (see screenshot) This laptop is brand new and i didn’t install it before, i have it running without any issue on a Huawei Matebook pro from 2022 running Ubuntu 24.04 as well without any problem.
Thank you for sharing, we are still looking into it
Hey @DmitriiV , is there any news on this case? Any further info or details that would be useful for you to pursue the investigation?
Please specify the manufacturer of your device, the full model name, and its full specifications. We are still analyzing the issue - please wait
Hello @DmitriiV Thanks a lot for that!
Here is a description of the device:
Framework Laptop 13 DIY Edition AMD Ryzen™ AI 300 Series - Ryzen™
CPU: AMD Ryzen™ (AI 7 350)
Integrated graphics: AMD Radeon™ 860M
RAM:2x16 GB
Storage: 1TB A WD_BLACK™ SN7100 NVMe™
Got it, we are looking into it
Please provide the output of the following commands: neofetch and fastfetch commands. And is there such a crash on deb version when installed on this device?
Hey @DmitriiV thanks for not letting me down and keeping the investigation! I didn’t try the deb version installation on this device. Do you think it would make a difference?
Meanwhile here is the result of neofetch:
Hello @slorentz ,
Thank you for assisting with the investigation on your side. If possible, it would be very helpful if you could try the .deb installation and share the results, unfortunately, I can’t say for sure if it works in this case, but it would be important to check.
Hello @DmitriiV , I just performed the installation downloading the .deb and in that case only office seem to work perfectly so far. Thanks for the support in the investigation and if anything goes funny i’ll let you know!
All the best,
Simon