Do you want to: Suggest a feature / Report a bug / Ask a how-to question
For feature suggestions, describe the result you would like to achieve in detail.
For bug reports, provide the steps to reproduce and if possible a minimal demo of the problem.
Document Server version:
Type of installation of the Document Server (docker, deb/rpm, exe, please point us to the installation guide that you used as well):
OS:
Browser version:
Additional information:
Any relevant details about the situation. If you’ve modified configuration files or are using a proxy server that might affect the situation, please mention it. You can also attach images and videofile to the post (or to place them to external storage)
Hello, thank you for contacting us. Please note that the official languages of this forum are English and Chinese.
Could you please describe in more detail what exactly happened?
How did you edit the document, did you save the changes manually, and at what exact moment did the text disappear?
Did the issue happen with one specific file only, or with other documents as well?
Whether the document was stored locally on the iPad or opened from a cloud storage/service?
Please also let us know which version of the ONLYOFFICE app you are using on your iPad.