iOS mobile

ONLYOFFICEhavehave desktop installed on Mac, downloaded app on iPad 10th generation 18.62, I put in the email address and it says connecting, then get a time out message Mobile: Documents / Projects / Web Editors
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Didn’t type above
Have the desktop version downloaded on my Mac, downloaded the app on my iPad 10th generation, 18.2, put in the email address and it says connection, spins for a while and then get a time out message

Hello @Loopylynn77
Please record a video file with the issue demonstration. Do I understand it right that you’re trying to connect the app with your DocSpace portal or some DMS?