iOS app is using old version of document

Damian · 11 September 2025 11:09

Hello,

First I would like to thank you for creating ONLYOFFICE - it’s fulfilling my requirements.

However, I’m having a problem with using iOS app, which is using old version of my document.

ONLYOFFICE Mobile: Documents
Do you want to: Report a bug

Device: iPhone SE 2nd Gen
OS version: iOS 18.6.2
App version: 9.0.4 (1117)
Mode: DocSpace
Additional information:

I’m having room, which only I’m using
in room I have a single spreadsheet
collaborating on this spreadsheet works using web version and desktop version. The changes I’m doing in web or desktop are visible for each other
however when I open mentioned spreadsheet using iOS app, then on iOS app I do not see changes enter via web or desktop. It works also vice versa - changes made on iOS app are not visible on web or desktop

It seems like iOS app is using some other version of spreadsheet.

Constantine · 16 September 2025 13:36

Hello @Damian

Are you the single user in collaborative mode? Do you see amount of users in top right corner in desktop version when file is opened both from desktop (either a browser or Desktop Editors) and mobile app at the same time?

Damian · 16 September 2025 18:14

hello @Constantine ,

Thanks for the response.

To answer the questions:

I’m the single user in collaborative mode.
I can see the amount of users - it is showing the correct value when connected using browser and mobile version

Also real-time collaboration from iOS and browser editors started working again today. I haven’t changed anything, but it is working now. I can see in browser editor the changes made on iOS and vice versa.

Constantine · 19 September 2025 15:00

Looking forward to the news.

Damian · 20 September 2025 07:48

syncing changes between iOS app and web editor is broken again. When I made changes on iOS app they are not reflected in web editor and vice versa.

However changes are reflected between web editor and desktop editor - this still works perfectly.

Alexandre · 24 September 2025 10:34

Hello @Damian
I’ve tried to reproduce the situation, but without luck so far.
Could you please clarify what Room have you created for this test? Also, is the issue reproducible in the ‘Documents’ folder?

Damian · 28 September 2025 17:12

hello @Alexandre ,

The I have created is called “Custom”.

Issue is also present when using “Documents” folder.

Question: how to “force” iOS app to use latest version of specific document? In my case iOS app is using some old version of document.

Constantine · 1 October 2025 09:22

What is the sequence of actions that leads to this behavior? Do you refresh the list of documents in the mobile app before opening a document that has been edited in desktop?

Damian · 14 October 2025 18:33

hello Constantine,

Sorry for late response. I’ve just re-check the issue and I was able to reproduce it on following setup with following steps:

Test setup:

Mac Mini with macOS 15.6.1
1. Web browser: Brave 1.83.109
2. OnlyOffice for macOS 9.0.4
iPhone with iOS 18.6.2
1. OnlyOffice for iOS 9.0.4

Repro steps:
3. Open DocSpace in desktop web browser.
4. Go to Documents.
5. Create new spreadsheet.
6. Edit cell.
7. Open same spreadsheet on desktop OnlyOffice app.
8. Verify that cell edited in web browser has proper value
9. Edit another cell.
10. Switch back to web browser.
11. Verify that cell edited in desktop app has proper value.
12. Open iOS app.
13. Open same spreadsheet like on desktop app and web browser.
14. Cell edited (in desktop app and in web browser) do not contain any values.

Constantine · 20 October 2025 10:04

Thank you for the scenario. Did you see a warning “the file is being edited” when opened the file from the mobile app?

Damian · 20 October 2025 14:40

hello @Constantine,

I didn’t saw such warning. Just to be sure could you attach screenshot to know how it should look like?

Constantine · 24 October 2025 08:55

Sure, there you go:

Damian · 25 October 2025 15:52

So I can confirm that I didn’t received this message when using mobile app on iOS.

Constantine · 29 October 2025 08:39

Can you create a new document to open in desktop first, then in mobile to see if appears for you? Usually, it appears at least one time.

Damian · 30 October 2025 21:50

I followed these steps:

Opened OnlyOffice desktop
Created new spreadsheet in my Room
Opened this spreadsheet in desktop
Opened same document on mobile

However I didn’t received mentioned warning.

Back to original problem, it seems it is resolved since I’ve updated to version 9.1.0 on iOS. I can edit files from iOS and changes are visible for desktop and vice versa. I’ve been testing this for few last days and seems to be working.

Constantine · 10 November 2025 08:38

Thank you for the reply. I’m glad to know that the update resolved the issue.