Files do not open

DocSpace
1

Hi !

I’d like to report a bug in DocSpace. Previously, I was able to open any type of file (docs, sheets, presentations) without any problem (same OS, same browser).

Yesterday and today, I couldn’t open any of them. I saw a topic reporting an error message “couldn’t open”, but I don’t have that. I click, double click, right-click then modify, but nothing happens. I did no configuration modification in the mean time. My computer didn’t update either.

OS: Linux Ubuntu 24.04.3 (latest)
Brower: Firefox

Thank you for your help, have a great day.

2

Hello,

This is unusual behavior, to help us investigate:
Could you please record a short video showing the issue? Before recording, open Developer Tools (F12) and keep the Console tab visible while attempting to open a file.

Also, is this DocSpace Cloud or a self-hosted installation?

Looking forward to your reply.

3

Hi Nurullo !

I did the video record but can’t put it here : “Sorry, new users can not upload attachments.”
I hope I did well with the Console, because nothing reacted when I clicked on the file.

I’m using DocSpace Cloud.

Thank you.

4

Hi Nurullo,

I don’t why or how, but the issue fixed itself on its own. I didn’t do anything…
So, just two days of bug, and it’s gone.

Anyway, thank you either way and have a good day!

5

Hi,

Great to hear the issue resolved itself!
If it happens again, feel free to reach out — you can share a link to the video uploaded to Google Drive, Dropbox, or any file-sharing service.