Files corrupted when written from OnlyOffice desktop Editor via gvfs to smb share

Desktop editors
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1

This is a bug report

Steps to reproduce:

  • Mount a smb share to a windows computer
  • Mount the same smb share to a computer running linux using gvfs/gio mount (Manjaro Cinnamon in my case)
  • Create a xlsx file on the windows computer with MS Excel or OnlyOffice DesktopEditors
  • Save the file to the smb share and exit the program
  • Open the file in OnlyOffice DesktopEditors on linux
  • Make a small change, save and exit
  • Open the file again on Windows with MS Excel
  • Excel will tell you the file is corrupted and has to be repaired, after repair the changes you made are gone

further tests:

  • To change the file via OnlyOffice DesktopEditors on Windows doesn’t provoke Excel to repair the file
  • To change the file with desktopEditors on linux,save it somewhere else and move the file to the smb share via drag and drop doesn’t provoke Excel to repair the file.
  • To change the file with DesktopEditors on linux, select ‘Save as’, search the full path to the smb share (“/run/user/1000/gvfs/…” instead of “smb://…”) and save the file won’t provoke Excel to repair the file

Client-OS: Windows 10 / Windows 11 / Manjaro Cinnamon
SMB-Server: Samba 4.17.12 on Debian 12 “Bookworm”
App-Version: on Windows 9.2.1.43 downloaded from your website
on Manjaro 9.2.1.43 Official Repositories

2

Hello, thank you for the detailed report!
Since you’re currently on 9.2.1, please update ONLYOFFICE Desktop Editors to version 9.3 on both Windows and Linux and re-check the same scenario.
​
If the issue still reproduces after the update, please record a short screen video showing the full reproduction flow. If you face a size limit, then you can upload your video to any cloud storage and share a link to it.

3

Hi, thanks for your answer. Unfortunately the issue persist after upgrading to 9.3.0.140.

I made this video to, I hope it helps.

All the best!

6

The Problem still exists on “Community-Version 9.3.1.8 (x64 deb)” installed from the official Manjaro repos.

7

Hi, thank you for the video and the additional details.
​We’ve checked this scenario with our QA team and confirmed that it’s a known issue on our side, so we’ve added your report to the existing bug in our internal tracker.
At the moment, we don’t have an exact ETA for the fix, but we’ll post an update in this thread as soon as we have any news.

8

To give you an update: Using the same setup with updated components (OnlyOffice DekstopEditors 9.3.1.8) changes in files on smb shares mounted via gio mount aren’t saved at all, now.

9

Thank you for the update and for testing on 9.3.1 — we’ll take this additional info into account for the fix.

Our team is actively working on resolving this issue, and we’ll update this thread as soon as we have news on the release with the fix.