Error. Unknown error

Mobile apps
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1

ONLYOFFICE Mobile: Documents
Do you want to: Report a bug
Device: iPhone 15
OS version: 18.6.2
App version: 9.0.4 (117)
Mode: Connect to Cloud (onlyOffice cloud)

Additional information:
I cannot open any xlsx, pptx or docx from my onlyOffice cloud using my iPhone. I get an error (error. Unknown error) To open them, I need to download a copy on the file on my local.
Any other file format are opening (pdf, jpg,…)

I tried to clear the cache and uninstall the app, reinstall it and disconnect from the cloud to reconnect but nothing worked.
Is it a know problem and is there a way to fix this?

Thank you in advance

Best regards
Loïc

IMG_1183
IMG_11831179×2556 74.7 KB

3

Hello @lwld

Do you use ONLYOFFICE DocSpace Cloud or ONLYOFFICE Workspace Cloud?

Can you share application logs from the console? To access it, you need to go to Settings > About and click several times on the logo until a haptic response is received. Once done, in the settings you will find new sections called Developer menu. To get the correct logs you need to:

  1. Open Console;
  2. In top right corner click three dots to open the menu, where remove all currently written logs;
  3. Once cleared, reproduce the issue by opening any file that produces this error;
  4. After reproducing the issue, go back to Console and press export icon;
  5. Set Output as Plain text and click Share.

Here is a screenshot for the reference:

image
image684×1254 73.1 KB

4

Hi Constantine,

Thank you for your reply.
Please find the file as requested.
If you have any problem accessing it, let me know.

Report 2025-10-14

5

Thank you. We have just update Cloud version of DocSpace to version 3.5. Can you check if the issue reproduces?

6

Hi Constantine,

Thank you. I tested with a few files and it seems to be working.

Have a nice day.

BR
Loïc

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