Error ONLYOFFICE Document Server is unavailable

Docs
1

Hello, all days, i have a message " ONLYOFFICE Document Server is unavailable"

I have to go to the admin interface to reactivate OnlyOffice.

I am on a Nextcloud Ubuntu 24.04 server.
Version: OnlyOffice: 9.10.0
Nextcloud version: 31.0.8

Thank you in advance.

2

Hello @TechniqueHileo, :wave:

To help us investigate further, could you please clarify the following:

  • The version of ONLYOFFICE Docs you’re using (it seems 9.10.0 refers to the connector; we need the Document Server version).
  • How ONLYOFFICE Docs is installed (e.g., Docker, .deb package).
  • When the issue started occurring (e.g., after an update, configuration change, or other actions).
  • If possible, a short video or screenshots showing the issue and the steps leading to it.

This will help us reproduce the problem and find a solution. Thank you for your time, and I’ll follow up with updates!

3

Hi Nikolas, thanks for reply.

Here are the details you requested:

  • ONLYOFFICE Docs version: The Document Server is installed via the Nextcloud apps interface. However, it sometimes becomes unavailable, triggering the email “ONLYOFFICE Document Server is unavailable.”
  • Installation method: Ubuntu 24.04 with Nextcloud installed via snap. ONLYOFFICE connector is enabled in Nextcloud.
  • Nextcloud version: 31.0.8 (snap)
  • ONLYOFFICE connector version: 9.10.0
  • When the issue occurs: Intermittently, the Document Server stops responding, even though it was working after installation.

We need guidance on troubleshooting the temporary unavailability of the Document Server.
i try to make video
Thank you!

1 Like
4

Hello @TechniqueHileo, :wave:

Thank you for details! We’re waiting for the video you mentioned :handshake:

5


I just received an email saying “ONLYOFFICE Document Server is unavailable” and when I access the administration interface, my OnlyOffice configuration no longer exists. I have to click “Save” for it to work again (see video).

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6

Hey @TechniqueHileo, :wave:

Thanks for sharing the video! I’ve got a hunch that this post might shed some light on what’s going on with your setup: Problems with saving data, how to prevent data loss.

Could you check it out and see if the suggestions there help?

7

I also discovered that the service stopped every day at 12:25 p.m. That’s very strange.

8

Hey @TechniqueHileo, :wave:

Noticed the service stops daily at 12:25 p.m. — odd! You’re using an outdated Document Server (v7.2.2; latest is 9.0.4). I suggest installing ONLYOFFICE Document Server 9.0.4 via Docker and updating the Nextcloud connector.

10

I had the exact same problem and my overwrite.cli.url in Nextcloud config.php was wrong (should be the main nextcloud url).

The link between Nextcloud and OnlyOffice Document Server was fine until a CLI check was made. I could break the connection by running:

occ onlyoffice:documentserver --check
Error while downloading the document file to be converted.

I guess this check is silently made by the Nextcloud cron at regular intervals, which could explain why it also happened at specific times.
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1 Like
11

Hello, thanks,
je confirm to you that it’s URL of NEXTCLOUD

‘overwrite.cli.url’ => ‘http://10.XX.XX.60’,

this command doesn’t work

admhileo@pXXXXXXXud:~$ occ onlyoffice:documentserver --check Command ‘occ’ not found, but there are 22 similar ones.