Error 502. App Crash - On new install

Workspace
1

Hello,
I have installed Workspace Community Edition on an Ubuntu server using the docker install script.
When I completed the install I browse to the Web Interface but I get the above error (The Server was unable to complete your request).
Can anyone advise how to trouble shoot this? I checked some other similar issues and ran docker -ps. Containers seem to be up so I am not sure where to begin.
I initially got the “We are working on it / Please do not shut down your computer” progress bar but then I got this above error.

Any help greatly appreciated.

Thank you.

2

Hi @garb,

Please specify the exact Ubuntu version running on the server. Also execute this command and provide the output:
docker exec onlyoffice-community-server systemctl status monoserve
If the service is not running, try restarting it:
docker exec onlyoffice-community-server systemctl restart monoserve

3

Hi Carl,

Version is Ubuntu Server 24.04.3 LTS
(6.8.0-90-generic).

I ran the status command , I ran it again 20 mins later as it looked like it was trying to restart.
Then ran the restart command - (I cannot upload yet so will post as separate comments)
.
After each of these the ~GUI error remains the same.
It is a VM btw - not sure if it is to do with specs or something went wrong during install.

Thanks for your help.

4

docker exec onlyoffice-community-server systemctl status monoserve

● monoserve.service - FastCGI Mono server
Loaded: loaded (/lib/systemd/system/monoserve.service; enabled; vendor preset: enabled)
Active: activating (start-pre) since Thu 2026-01-08 13:20:57 UTC; 1s ago
Cntrl PID: 299780 (rm)
Tasks: 1 (limit: 2122)
Memory: 192.0K
CPU: 330ms
CGroup: /system.slice/docker-53a4f3d5f1b7ac265c9d41acc6704c590c98c551458539797980b23b572072e4.scope/system.slice/monoserve.service
└─299783 “(fastcgi4)”

Jan 08 13:20:57 53a4f3d5f1b7 systemd[1]: Starting FastCGI Mono server…
Jan 08 13:20:59 53a4f3d5f1b7 systemd[1]: Started FastCGI Mono server.

5

SAME COMMAND 20 MINS LATER:
docker exec onlyoffice-community-server systemctl status monoserve
○ monoserve.service - FastCGI Mono server
Loaded: loaded (/lib/systemd/system/monoserve.service; enabled; vendor preset: enabled)
Active: inactive (dead) since Thu 2026-01-08 13:40:05 UTC; 281ms ago
Process: 301753 ExecStartPre=/bin/bash -c test -e /var/run/onlyoffice || install -m 755 -o onlyoffice -g nginx -d /var/run/onlyoffice; rm -f /var/run/onlyoffice/onlyoffice.socket /var/www/onlyoffice/WebStudio/mono_crash* /var/www/onlyoffice/WebStudio/core.*; (code=exited, status=0/SUCCESS)
Process: 301756 ExecStart=/usr/bin/hyperfastcgi4 /config=/etc/hyperfastcgi/onlyoffice /logfile=/var/log/onlyoffice/onlyoffice.log /loglevels=Error (code=killed, signal=TERM)
Main PID: 301756 (code=killed, signal=TERM)
CPU: 5.009s

Jan 08 13:39:47 53a4f3d5f1b7 systemd[1]: Starting FastCGI Mono server…
Jan 08 13:39:48 53a4f3d5f1b7 systemd[1]: Started FastCGI Mono server.
Jan 08 13:40:05 53a4f3d5f1b7 systemd[1]: Stopping FastCGI Mono server…
Jan 08 13:40:05 53a4f3d5f1b7 systemd[1]: monoserve.service: Deactivated successfully.
Jan 08 13:40:05 53a4f3d5f1b7 systemd[1]: Stopped FastCGI Mono server.
Jan 08 13:40:05 53a4f3d5f1b7 systemd[1]: monoserve.service: Consumed 5.009s CPU time.
Jan 08 13:40:05 53a4f3d5f1b7 systemd[1]: Starting FastCGI Mono server…

6

STATUS OUTPUT 5 MINS AFTER RUNNING THE RESTART COMMAND:
docker exec onlyoffice-community-server systemctl status monoserve
● monoserve.service - FastCGI Mono server
Loaded: loaded (/lib/systemd/system/monoserve.service; enabled; vendor preset: enabled)
Active: active (running) since Thu 2026-01-08 13:45:47 UTC; 15s ago
Process: 302394 ExecStartPre=/bin/bash -c test -e /var/run/onlyoffice || install -m 755 -o onlyoffice -g nginx -d /var/run/onlyoffice; rm -f /var/run/onlyoffice/onlyoffice.socket /var/www/onlyoffice/WebStudio/mono_crash* /var/www/onlyoffice/WebStudio/core.*; (code=exited, status=0/SUCCESS)
Main PID: 302396 (mono)
Tasks: 3 (limit: 2122)
Memory: 5.1M
CPU: 4.944s
CGroup: /system.slice/docker-53a4f3d5f1b7ac265c9d41acc6704c590c98c551458539797980b23b572072e4.scope/system.slice/monoserve.service

Jan 08 13:45:46 53a4f3d5f1b7 systemd[1]: Starting FastCGI Mono server…
Jan 08 13:45:47 53a4f3d5f1b7 systemd[1]: Started FastCGI Mono server.
Jan 08 13:46:02 53a4f3d5f1b7 systemd[1]: Stopping FastCGI Mono server…
Jan 08 13:46:03 53a4f3d5f1b7 systemd[1]: monoserve.service: Deactivated successfully.
Jan 08 13:46:03 53a4f3d5f1b7 systemd[1]: Stopped FastCGI Mono server.
Jan 08 13:46:03 53a4f3d5f1b7 systemd[1]: monoserve.service: Consumed 5.074s CPU time.
Jan 08 13:46:03 53a4f3d5f1b7 systemd[1]: Starting FastCGI Mono server…

7

Please provide the log directory /app/onlyoffice/CommunityServer/logs as a zip archive. Upload it to some hosting and send me the link. Also execute docker logs onlyoffice-community-server and send me the output.

8

Hi Carl

This is link to the logs file: Download onlyofflogs.zip | LimeWire

I cannot upload anything yet, so the output of that command is saved here:

Thanks!

9

It seems the link to the txt file is incomplete.

image
image659×102 7.27 KB

10

Sorry about that - have uploaded again: