OS version: win 11 Pro 25H2
App version: 9.3.1.8 (x64 exe) as of today
Downloaded from: ONLYOFFICE website
Additional information:
I found many docx files that were not saved.
I added many pages of things to documents, clicked Save. At the bottom It says “All saved” and the save button is inactive (greyscale). After days, weeks I reopen these files and it turned out that nothing was saved. The folder where I saved these documents are on my computer and backed up to the cloud (Infomaniak - kDrive).
I checked the threads in this forum, unfortunately there’s nothing in the Recovered folder.
- Why does this happen? How should I click the Save button to be sure that the work is saved?
- How can I recover these works?
Thanks in advance.
G’day @ngfritz
I think the core of your issue is that your document is being saved to a folder which is “cloud-synced”.
Personally, most of my documents are saved to folders which are not synced to any cloud service, and I have not noticed any data loss. Had that been the case, alarms would be happening quite often, and loudly.
I would suggest that you look more deeply at the cloud storage.
After saving a document, I would confirm that the synced copy on your cloud folder is the most recent, by perhaps, downloading to a different folder and checking its contents. The issue sounds like the sync is happening the wrong way, and a newer version stored locally is being overwritten by an older cloud version.
Additionally, check the cloud sync frequency. Services like Google Drive pretty much sync as soon as a change in the file is detected, so I would expect something similar by the desktop agent that is installed.
Also, I would suggest saving documents to a local folder that is not synced to the cloud, to ensure that there is no issue there which is specific to your platform (PC and OS).
That’s about all I can think to suggest at this stage.