Document Server for Odoo (Windows)

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1

Hello,

I have an issue when configuring the Document server in Odoo.

  • ONLYOFFICE Document Server version: 9.0.4
  • OS: Windows
  • Browser Version: Google Chrome Version 139.0.7258.155 (Official Build) (64-bit)

Additional information:

  • Installed the ONLYOFFICE Document server Instance. This can also be accessed via de browser via my-ipaddress:80

Installed the ONLYOFFICE for Odoo module (ONLYOFFICE | Odoo Apps Store) and configured in Odoo:

  1. Document Server Url: my-ipaddress:80
  2. Document Editing Service address for internal requests from the server: my-ipaddress:80/
  3. Server address for internal requests from the Document Editing Service: my-IPaddress:8069/
  4. Document Server JWT Secret
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When saving the configuration I get the error message ‘ONLYOFFICE cannot be reached’.

Please let me know if there’s anything I have missed.

2

Hey @YSohadi, :wave:

Let’s sort this out. Here are a few things to check based on your setup:

  1. I noticed your Document Server URL is set to my-ipaddress:80. It should include a trailing slash, like this: http://my-ipaddress:80/. Could you update that and see if it helps?

  2. Does the example (built into the Document Server) work correctly? For instance, can you open, edit, and save documents?

  3. You mentioned ONLYOFFICE Document Server version 9.0.4, but could you confirm the version of the Odoo connector (onlyoffice_odoo) you’re using? You can find it in the Odoo Apps menu or the module details.

  4. Also, what version of Odoo are you running? This will help us ensure compatibility.

If you can share these details, it’ll give us a clearer picture to troubleshoot. Thanks for your patience, and let me know how it goes!

3

Hello Nikolas,

Thank you for your reply.

Here are the answers to your questions:

  1. I included a trailing slash my-ipaddress/ but then I get the error message ‘Error when trying to check CommandService’
  2. The example Document server does work and is reachable through http://my-ipaddress:8000/example/
  3. The OnlyOffice_Odoo version: 18.0.5.2.0
  4. I use the Odoo 18 Community Edition

In the meantime I changed a few things. These are the results I got:

  • my-ipaddress:8080/healthcheck with the result ‘true’
  • I also get the message ‘Document server is running’ when I go to my-ipaddress:8080/welcome

I installed this on a Windows 11 VM.

Let me know if this is the problem.

4

Hey @YSohadi, :wave:

Thanks for the detailed update!

I see you installed the ONLYOFFICE Document Server on a Windows 11 VM, but our official requirements specify 64-bit Windows Server 2016 or higher for Windows installations. Windows 11 isn’t officially supported, which could explain the “Error when trying to check CommandService” and connectivity issues.

I recommend installing it on:

  1. Windows Server 2016+, or
  2. Any Linux distribution (e.g., Ubuntu 22.04 via Docker or .deb) for better stability and support.

Once you have it running on a supported OS, test the Odoo connector (v18.0.5.2.0) again with the correct URL (http://your-server-ip:80/).