Hi, just want to ask for help on onlyoffice deployed via Kubernetes. Upon opening a document, it just loads indefinitely, and the error in the docservice logs says:
[2022-09-28T09:23:59.925] [WARN] nodeJS - sqlQuery error sqlCommand: INSERT INTO task_result (id, status, status_info, :
error: there is no unique or exclusion constraint matching the ON CONFLICT specification
at Parser.parseErrorMessage (/snapshot/server/build/server/DocService/node_modules/pg-protocol/dist/parser.js:287:98)
at Parser.handlePacket (/snapshot/server/build/server/DocService/node_modules/pg-protocol/dist/parser.js:126:29)
at Parser.parse (/snapshot/server/build/server/DocService/node_modules/pg-protocol/dist/parser.js:39:38)
at Socket.<anonymous> (/snapshot/server/build/server/DocService/node_modules/pg-protocol/dist/index.js:11:42)
at Socket.emit (events.js:400:28)
at addChunk (internal/streams/readable.js:290:12)
at readableAddChunk (internal/streams/readable.js:265:9)
at Socket.Readable.push (internal/streams/readable.js:204:10)
at TCP.onStreamRead (internal/stream_base_commons.js:188:23)
[2022-09-28T09:23:59.925] [ERROR] nodeJS - error receiving response: docId = undefined type = auth
error: there is no unique or exclusion constraint matching the ON CONFLICT specification
at Parser.parseErrorMessage (/snapshot/server/build/server/DocService/node_modules/pg-protocol/dist/parser.js:287:98)
at Parser.handlePacket (/snapshot/server/build/server/DocService/node_modules/pg-protocol/dist/parser.js:126:29)
at Parser.parse (/snapshot/server/build/server/DocService/node_modules/pg-protocol/dist/parser.js:39:38)
at Socket.<anonymous> (/snapshot/server/build/server/DocService/node_modules/pg-protocol/dist/index.js:11:42)
at Socket.emit (events.js:400:28)
at addChunk (internal/streams/readable.js:290:12)
at readableAddChunk (internal/streams/readable.js:265:9)
at Socket.Readable.push (internal/streams/readable.js:204:10)
at TCP.onStreamRead (internal/stream_base_commons.js:188:23)
Thanks in advance.
Hello @lmanlutac
As far as I understand, you have contacted with my colleagues via Zendesk already. Please do not post the same request in different communication channels.
Hi @Alexandre noted on this and thanks!
1 Like
Hi!
Have a similar problem with nextcloud integration:
[2022-10-30T06:00:43.714] [WARN] nodeJS - sqlQuery error sqlCommand: INSERT INTO task_result (id, status, status_info, :
error: there is no unique or exclusion constraint matching the ON CONFLICT
at Parser.parseErrorMessage (/snapshot/server/build/server/DocService/node_modules/pg-protocol/dist/parser.js:287:98)
at Parser.handlePacket (/snapshot/server/build/server/DocService/node_modules/pg-protocol/dist/parser.js:126:29)
at Parser.parse (/snapshot/server/build/server/DocService/node_modules/pg-protocol/dist/parser.js:39:38)
at Socket.<anonymous> (/snapshot/server/build/server/DocService/node_modules/pg-protocol/dist/index.js:11:42)
at Socket.emit (events.js:400:28)
at addChunk (internal/streams/readable.js:290:12)
at readableAddChunk (internal/streams/readable.js:265:9)
at Socket.Readable.push (internal/streams/readable.js:204:10)
at TCP.onStreamRead (internal/stream_base_commons.js:188:23)
[2022-10-30T06:00:43.714] [ERROR] nodeJS - Error convert: docId = conv_check_482239360_docx
error: there is no unique or exclusion constraint matching the ON CONFLICT
at Parser.parseErrorMessage (/snapshot/server/build/server/DocService/node_modules/pg-protocol/dist/parser.js:287:98)
at Parser.handlePacket (/snapshot/server/build/server/DocService/node_modules/pg-protocol/dist/parser.js:126:29)
at Parser.parse (/snapshot/server/build/server/DocService/node_modules/pg-protocol/dist/parser.js:39:38)
at Socket.<anonymous> (/snapshot/server/build/server/DocService/node_modules/pg-protocol/dist/index.js:11:42)
at Socket.emit (events.js:400:28)
at addChunk (internal/streams/readable.js:290:12)
at readableAddChunk (internal/streams/readable.js:265:9)
at Socket.Readable.push (internal/streams/readable.js:204:10)
at TCP.onStreamRead (internal/stream_base_commons.js:188:23)
Any solution?
Hello @Aleksov
I believe we should start with general information about your installation:
- Please let us know Document server, Nextcloud, connector app versions.
- Please reproduce the issue > check ‘Console’ and ‘Network’ tabs in browser console (F12 in Google Chrome) > make screenshots of any error entries.
- Please point us to the guide which you used for Document server installation.
- Please provide us with whole Document server logs folder.
- When did the issue start? From the first day of installation? Or after some server side actions?
- Do you use external Postgre database? If so, please clarify how exactly you connected Postgre to Document server. Also let us know your Postgre version.