Doc Server not working after upgrade to latest version

Rohirrimus · 8 December 2025 15:29

Good afternoon.
I have Workspace CE installed on Ubuntu 20.04. ( without docker or mail server)
I tried updating to Version 12.7.1.1942 from Version 11.6.0.1620 however I faced many issues.

Currently, I have resolved most, but I still cannot get the document server working.
Webpage loads, but if I try to open a document or email attachment, I get the following error:

I currently have the following configuration:

/etc/nginx/sites-available/onlyoffice

pstream onlyoffice_backend {
    server unix:/var/run/onlyoffice/onlyoffice.socket;
    keepalive 64;
}

server {
    listen 80;
    server_name office.example.com;
    return 301 https://$server_name$request_uri;
}

server {
    listen 443 ssl http2;
    server_name office.example.com;

    ssl_certificate     /etc/letsencrypt/live/office.example.com/fullchain.pem;
    ssl_certificate_key /etc/letsencrypt/live/office.example.com/privkey.pem;
    ssl_protocols       TLSv1.2 TLSv1.3;
    ssl_ciphers         HIGH:!aNULL:!MD5;
    ssl_session_cache   shared:SSL:10m;
    client_max_body_size 1000m;

    # --------------------------
    # Control Panel
    # --------------------------
    location ^~ /controlpanel/ {
        proxy_pass http://127.0.0.1:3000/;
        proxy_http_version 1.1;
        proxy_set_header Host $host;
        proxy_set_header X-Real-IP $remote_addr;
        proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
        proxy_set_header X-Forwarded-Proto $scheme;

        sub_filter_once off;
        sub_filter '="/api/' '="https://office.example.com/api/';
        sub_filter '="/socket.io' '="https://office.example.com/socket.io';
        proxy_set_header Accept-Encoding "";
    }

    location = /controlpanel {
        return 301 https://office.example.com/controlpanel/;
    }

    # --------------------------
    # OnlyOffice Document Server
    # --------------------------
    location /doc/ {
        proxy_pass http://127.0.0.1:8000;
        proxy_http_version 1.1;
        proxy_set_header Upgrade $http_upgrade;
        proxy_set_header Connection "upgrade";
        proxy_set_header Host $host;
        proxy_set_header X-Real-IP $remote_addr;
        proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
        proxy_set_header X-Forwarded-Proto $scheme;

        # Required secret for v12
        proxy_set_header AuthorizationJwt cf688d2d53729e7b6d2fad697994e2d8a9d77029de94875ffa2e1c8e97b38154;

        proxy_buffering off;
    }

    location /web-apps/ {
        proxy_pass http://127.0.0.1:8000;
        proxy_http_version 1.1;
        proxy_set_header Upgrade $http_upgrade;
        proxy_set_header Connection "upgrade";
        proxy_set_header Host $host;
        proxy_set_header X-Real-IP $remote_addr;
        proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
        proxy_set_header X-Forwarded-Proto $scheme;

        proxy_set_header AuthorizationJwt cf688d2d53729e7b6d2fad697994e2d8a9d77029de94875ffa2e1c8e97b38154;

        proxy_buffering off;
    }

    # --------------------------
    # WebSocket hub for co-editing
    # --------------------------
    location /socketio/ {
        proxy_pass http://127.0.0.1:9899/;
        proxy_http_version 1.1;
        proxy_set_header Upgrade $http_upgrade;
        proxy_set_header Connection "upgrade";
        proxy_set_header Host $host;
        proxy_set_header X-Real-IP $remote_addr;
        proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
        proxy_set_header X-Forwarded-Proto $scheme;
    }

    # --------------------------
    # Root / WebStudio (exact root)
    # --------------------------
    location = / {
        include fastcgi_params;
        fastcgi_param SCRIPT_FILENAME /var/www/onlyoffice/WebStudio/default.aspx;
        fastcgi_index default.aspx;
        fastcgi_pass onlyoffice_backend;
        fastcgi_param X-Forwarded-Proto $scheme;
        fastcgi_param X-Forwarded-Host $host;
        fastcgi_param X-Forwarded-For $proxy_add_x_forwarded_for;
        fastcgi_keep_conn on;
    }

    # --------------------------
    # All other subpages
    # --------------------------
    location / {
        include fastcgi_params;
        fastcgi_param SCRIPT_FILENAME /var/www/onlyoffice/WebStudio/default.aspx;
        fastcgi_index default.aspx;
        fastcgi_pass onlyoffice_backend;
        fastcgi_param X-Forwarded-Proto $scheme;
        fastcgi_param X-Forwarded-Host $host;
        fastcgi_param X-Forwarded-For $proxy_add_x_forwarded_for;
        fastcgi_keep_conn on;
    }

    access_log /var/log/nginx/onlyoffice.access.log;
    error_log  /var/log/nginx/onlyoffice.error.log;
}

/etc/onlyoffice/documentserver/log4js/production.json

{
  "appenders": {
    "default": {
      "type": "console",
      "layout": {
        "type": "patternWithTokens",
        "pattern": "[%d] [%p] [%X{TENANT}] [%X{DOCID}] [%X{USERID}]%x{usid} %c - %.10000m"
      }
    }
  },
  "categories": {
    "default": {"appenders": ["default"], "level": "DEBUG"}
  }
}

/var/www/onlyoffice/WebStudio/web.appsettings.config

<?xml version="1.0" encoding="utf-8"?>
<appSettings>
  <clear />
  <add key="api.url" value="~/api/2.0/" />
  <add key="appserver.enable" value="false" />
  <add key="aspnet:MaxHttpCollectionKeys" value="5000" />
  <add key="bookmarking.thumbnail-url" value="http://localhost:9800/?url={0}" />
  <add key="BoshPath" value="http://localhost:5280/http-poll/" />
  <add key="core.base-domain" value="office.example.com" />
  <add key="core.machinekey" value="Vskoproizvolny Salt par Chivreski" />
  <add key="core.notify.postman" value="service" />
  <add key="core.payment-partners" value="" />
  <add key="core.payment-region" value="test" />
  <add key="core.user.impersonate" value="false" />
  <add key="crm.invoice.download.enable" value="true" />
  <add key="crm.update.currency.info.enable" value="false" />
  <add key="crm.queue.export.workercount" value="2" />
  <add key="crm.queue.export.waitinterval" value="0:1:0" />
  <add key="crm.queue.import.workercount" value="2" />
  <add key="crm.queue.import.waitinterval" value="0:1:0" />
  <add key="crm.queue.mail.workercount" value="2" />
  <add key="crm.queue.mail.waitinterval" value="0:1:0" />
  <add key="crm.queue.pdf.workercount" value="1" />
  <add key="crm.queue.pdf.waitinterval" value="0:5:0" />
  <add key="deeplink.documents.androidpackagename" value="com.onlyoffice.documents" />
  <add key="deeplink.documents.url" value="oodocuments://openfile" />
  <add key="deeplink.documents.iospackageid" value="944896972" />
  <add key="files.docservice.coauthor-docs" value=".pdf|.csv|.docm|.docx|.docxf|.dotm|.dotx|.potm|.potx|.ppsm|.pptm|.ppsx|.pptx|.txt|.xlsm|.xlsx|.xltm|.xltx" />
  <add key="files.docservice.commented-docs" value=".docm|.docx|.docxf|.dotm|.dotx|.potm|.potx|.ppsm|.pptm|.ppsx|.pptx|.xlsm|.xlsx|.xltm|.xltx|.pdf" />
  <add key="files.docservice.convert-docs" value=".doc|.dot|.dps|.dpt|.epub|.et|.ett|.fb2|.fodp|.fods|.fodt|.htm|.html|.mht|.mhtml|.odp|.ods|.odt|.otp|.ots|.ott|.pot|.pps|.ppt|.rtf|.stw|.sxc|.sxi|.sxw|.wps|.wpt|.xls|.xlsb|.xlt" />
  <add key="files.docservice.edited-docs" value=".pdf|.csv|.doc|.docm|.docx|.docxf|.dot|.dotm|.dotx|.dps|.dpt|.epub|.et|.ett|.fb2|.fodp|.fods|.fodt|.htm|.html|.mht|.mhtml|.odp|.ods|.odt|.otp|.ots|.ott|.pot|.potm|.potx|.pps|.ppsm|.ppsx|.ppt|.pptm|.pptx|.rtf|.stw|.sxc|.sxi|.sxw|.txt|.wps|.wpt|.xls|.xlsb|.xlsm|.xlsx|.xlt|.xltm|.xltx|.xml" />
  <add key="files.docservice.encrypted-docs" value=".docm|.docx|.docxf|.dotm|.dotx|.potm|.potx|.ppsm|.pptm|.ppsx|.pptx|.xlsm|.xlsx|.xltm|.xltx|.pdf" />
  <add key="files.docservice.formfilling-docs" value=".pdf" />
  <add key="files.docservice.customfilter-docs" value=".xlsm|.xlsx|.xltm|.xltx" />
  <add key="files.docservice.reviewed-docs" value=".docm|.docx|.docxf|.dotm|.dotx" />
  <add key="files.docservice.secret" value="cf688d2d53729e7b6d2fad697994e2d8a9d77029de94875ffa2e1c8e97b38154" /> />
  <add key="files.docservice.secret.header" value="AuthorizationJwt" />
  <add key="files.docservice.url.public" value="http://127.0.0.1:8000" />
  <add key="files.docservice.url.internal" value="http://127.0.0.1:8000" />
  <add key="files.docservice.url.portal" value="https://office.example.com" />
  <add key="files.docservice.viewed-docs" value=".csv|.djvu|.doc|.docm|.docx|.docxf|.dot|.dotm|.dotx|.dps|.dpt|.epub|.et|.ett|.fb2|.fodp|.fods|.fodt|.gdoc|.gsheet|.gslides|.htm|.html|.mht|.mhtml|.odp|.ods|.odt|.oform|.otp|.ots|.ott|.oxps|.pdf|.pot|.potm|.potx|.pps|.ppsm|.ppsx|.ppt|.pptm|.pptx|.rtf|.stw|.sxc|.sxi|.sxw|.txt|.wps|.wpt|.xls|.xlsb|.xlsm|.xlsx|.xlt|.xltm|.xltx|.xml|.xps" />
  <add key="files.ffmpeg" value="" />
  <add key="files.ffmpeg.exts" value="avi|mpeg|mpg|wmv" />
  <add key="files.index.formats" value=".pptx|.xlsx|.docx" />
  <add key="files.thirdparty.enable" value="box,dropboxv2,docusign,google,onedrive,sharepoint,nextcloud,owncloud,webdav,kdrive,yandex" />
  <add key="files.uploader.url" value="Products/Files/" />
  <add key="files.viewed-images" value=".bmp|.gif|.jpeg|.jpg|.png|.ico|.tif|.tiff|.webp" />
  <add key="files.viewed-media" value=".aac|.flac|.m4a|.mp3|.oga|.ogg|.wav|.f4v|.m4v|.mov|.mp4|.ogv|.webm|.avi|.mpg|.mpeg|.wmv" />
  <add key="FileTransportType" value="noflash" />
  <add key="firebase.project.id" value="api-project-948651087073" />
  <add key="firebase.private.key.id" value="356f657212113df2eee4828379c5c09a9ed9f573" />
  <add key="firebase.private.key" value="-----BEGIN PRIVATE KEY-----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\nKjOJSPRtNzj6XPUBTie92fk=\n-----END PRIVATE KEY-----\n" />
  <add key="firebase.client.email" value="firebase-adminsdk-bh8t9@api-project-948651087073.iam.gserviceaccount.com" />
  <add key="firebase.client.id" value="114134254702395932481" />
  <add key="firebase.x509.cert.url" value="https://www.googleapis.com/robot/v1/metadata/x509/firebase-adminsdk-bh8t9%40api-project-948651087073.iam.gserviceaccount.com" />
  <add key="mail.certificate-permit" value="true" />
  <add key="mail.send-user-activity" value="true" />
  <add key="mail.google-oauth" value="false" />
  <add key="mail.daemon-email" value="mail-daemon@onlyoffice.com" />
  <add key="mail.server-mailbox-limit-per-user" value="-1" />
  <add key="mail.imap-sync-start-date" value="2025-12-06T19:39:01" />
  <add key="messaging.enabled" value="true" />
  <add key="messaging.secret-ips" value="" />
  <add key="mobile.regex" value="android|avantgo|playbook|blackberry|blazer|compal|elaine|fennec|hiptop|iemobile|ip(hone|od|ad)|iris|kindle|lge |maemo|midp|mmp|opera m(ob|in)i|palm( os)?|phone|p(ixi|re)\\/|plucker|pocket|psp|symbian|treo|up\\.(browser|link)|vodafone|wap|windows (ce|phone)|xda|xiino|sailfishbrowser" />
  <add key="monitoring.log-folder" value="..\Logs\,..\Mail\Aggregator\logs\,..\Mail\Watchdog\logs\" />
  <add key="monitoring.service-names" value="OnlyOfficeJabber,OnlyOfficeNotify,OnlyOfficeIndex,OnlyOfficeFeed,OnlyOfficeSignalR,OnlyOfficeMail,OnlyOfficeMailWatchdog" />
  <add key="radicale.admin.data" value="admin@ascsystem" />
  <add key="radicale.path" value="http://127.0.0.1:5232" />
  <add key="RequestTransportType" value="handler" />
  <add key="temp" value="..\Data\temp" />
  <add key="version.number" value="12.7.1.1942" />
  <add key="voip.enabled" value="true" />
  <add key="web.alias.min" value="3" />
  <add key="web.chat" value="false" />
  <add key="web.client.bundling" value="true" />
  <add key="web.client.cache.resetkey" value="12.7.1.1942" />
  <add key="web.client.store" value="true" />
  <add key="web.controlpanel.url" value="/controlpanel/" />
  <add key="web.cultures" value="en-US,fr-FR,de-DE,es-ES,en-GB,ru-RU,lv-LV,pt-PT,pt-BR,it-IT,tr-TR,el-GR,zh-CN,pl-PL,cs-CZ,uk-UA,vi-VN,fi-FI,az-Latn-AZ,ko-KR,ja-JP,sl-SI,sk-SK,nl-NL,es-MX,de-CH,bg-BG" />
  <add key="web.demo-order" value="http://www.onlyoffice.com/{ru|de|fr|es|it}/demo-order.aspx" />
  <add key="web.display.mobapps.banner" value="files" />
  <add key="web.help-center" value="https://helpcenter.onlyoffice.com/{ru|de|fr|es|it}" />
  <add key="web.help-center.download" value="false" />
  <add key="web.hide-settings" value="VersionSettings,Monitoring,LdapSettings,SingleSignOnSettings,PublicPortal,Migration,Promocode,ProxyHttpContent,FullTextSearch,Storage,Backup,AuditTrail,LoginHistory,WhiteLabel" />
  <add key="web.hub" value="/socketio/socket.io/" />
  <add key="web.hub.internal" value="http://localhost:9899/" />
  <add key="web.max-upload-size" value="5242880" />
  <add key="web.portal.test-data" value="false" />
  <add key="web.request-training" value="mailto:training@onlyoffice.com" />
  <add key="web.support-feedback" value="https://helpdesk.onlyoffice.com" />
  <add key="web.talk" value="true" />
  <add key="web.teamlab-site" value="https://www.onlyoffice.com" />
  <add key="web.transfering.errorstatus-regex" value="/products/files/httphandlers/filehandler\.ashx|/products/files/services/wcfservice/service\.svc" />
  <add key="web.uservoice" value="" />
  <add key="web.start.product.list" value="" />
  <add key="web.sso.saml.login.url" value="/sso/login" />
  <add key="web.sso.saml.logout.url" value="/sso/slo" />
  <add key="license.file.path" value="" />
  <add key="mail.server-dns-check-prefix" value="portal-domain" />
  <add key="web.client.cache" value="true" />
  <add key="web.portal-name" value="" />
  <add key="web.url-shortener" value="/sh/" />
  <add key="web.url-shortener.internal" value="http://localhost:9999/" />
  <add key="web.warmup.enabled" value="true" />
</appSettings>
root@office:~# ^C
root@office:~#

/etc/onlyoffice/documentserver/local.json

{
  "services": {
    "CoAuthoring": {
      "sql": {
        "type": "postgres",
        "dbHost": "localhost",
        "dbPort": "5432",
        "dbName": "onlyoffice",
        "dbUser": "onlyoffice",
        "dbPass": "onlyoffice"
      },
      "token": {
        "enable": {
          "request": {
            "inbox": true,
            "outbox": true
          },
          "browser": true
        },
        "inbox": {
          "header": "AuthorizationJwt"
        },
        "outbox": {
          "header": "AuthorizationJwt"
        }
      },
      "secret": {
        "inbox": {
          "string": "cf688d2d53729e7b6d2fad697994e2d8a9d77029de94875ffa2e1c8e97b38154"
        },
        "outbox": {
          "string": "cf688d2d53729e7b6d2fad697994e2d8a9d77029de94875ffa2e1c8e97b38154"
        },
        "session": {
          "string": "cf688d2d53729e7b6d2fad697994e2d8a9d77029de94875ffa2e1c8e97b38154"
        },
        "browser": {
          "string": "cf688d2d53729e7b6d2fad697994e2d8a9d77029de94875ffa2e1c8e97b38154"
        }
      }
    }
  },
  "rabbitmq": {
    "url": "amqp://onlyoffice:Qwerty123X@localhost"
  },
  "wopi": {
    "enable": false,
    "privateKey": "-----BEGIN PRIVATE KEY-----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\n6ky8My2Tk0i6Qikj2d550dE=\n-----END PRIVATE KEY-----\n",
    "privateKeyOld": "-----BEGIN PRIVATE KEY-----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\n6ky8My2Tk0i6Qikj2d550dE=\n-----END PRIVATE KEY-----\n",
    "publicKey": "BgIAAACkAABSU0ExAAgAAAEAAQBBc6N+awk7PmCc861xdufcbDod+y0+3uo1kDy3SHrgoBXlejK30xVJbyYZDr6+sAvF5dbhZfCRWwGKKn7LDkqDCSnFPDzYjMw4DlMNWbuyIHdEPtGJs2NsLxXgW4EeOgKgFRD/IqyxyLlbdzEJacuU5JjfAOzDWoM7M8GjDvR+eWqaiQNZ5iRnGzO2vblF/eBWGln70p1bePv/wcOexu6+B4F69X6kn6FFBjR3hmnA48p9olI3c3jYDqo2LjI1gvX7/Fj/UmQ8/a/Yq4Qo2RRUF71oeKVbPBXvUJgF61OO3kgTUVUonpdMTG95XZZ4Zr/mEINpaaJgoLeXLgErzFKZ",
    "publicKeyOld": "BgIAAACkAABSU0ExAAgAAAEAAQBBc6N+awk7PmCc861xdufcbDod+y0+3uo1kDy3SHrgoBXlejK30xVJbyYZDr6+sAvF5dbhZfCRWwGKKn7LDkqDCSnFPDzYjMw4DlMNWbuyIHdEPtGJs2NsLxXgW4EeOgKgFRD/IqyxyLlbdzEJacuU5JjfAOzDWoM7M8GjDvR+eWqaiQNZ5iRnGzO2vblF/eBWGln70p1bePv/wcOexu6+B4F69X6kn6FFBjR3hmnA48p9olI3c3jYDqo2LjI1gvX7/Fj/UmQ8/a/Yq4Qo2RRUF71oeKVbPBXvUJgF61OO3kgTUVUonpdMTG95XZZ4Zr/mEINpaaJgoLeXLgErzFKZ",
    "modulus": "mVLMKwEul7egYKJpaYMQ5r9meJZdeW9MTJeeKFVRE0jejlPrBZhQ7xU8W6V4aL0XVBTZKISr2K/9PGRS/1j8+/WCNTIuNqoO2HhzN1KifcrjwGmGdzQGRaGfpH71eoEHvu7GnsPB//t4W53S+1kaVuD9Rbm9tjMbZyTmWQOJmmp5fvQOo8EzO4Naw+wA35jklMtpCTF3W7nIsawi/xAVoAI6HoFb4BUvbGOzidE+RHcgsrtZDVMOOMyM2Dw8xSkJg0oOy34qigFbkfBl4dblxQuwvr4OGSZvSRXTtzJ65RWg4HpItzyQNerePi37HTps3Od2ca3znGA+OwlrfqNzQQ==",
    "modulusOld": "mVLMKwEul7egYKJpaYMQ5r9meJZdeW9MTJeeKFVRE0jejlPrBZhQ7xU8W6V4aL0XVBTZKISr2K/9PGRS/1j8+/WCNTIuNqoO2HhzN1KifcrjwGmGdzQGRaGfpH71eoEHvu7GnsPB//t4W53S+1kaVuD9Rbm9tjMbZyTmWQOJmmp5fvQOo8EzO4Naw+wA35jklMtpCTF3W7nIsawi/xAVoAI6HoFb4BUvbGOzidE+RHcgsrtZDVMOOMyM2Dw8xSkJg0oOy34qigFbkfBl4dblxQuwvr4OGSZvSRXTtzJ65RWg4HpItzyQNerePi37HTps3Od2ca3znGA+OwlrfqNzQQ==",
    "exponent": 65537,
    "exponentOld": 65537
  }
}

Note that I changed some things such as url to example for privacy purposes.
I belive that issue is with nginx configuration, but I’m not sure.

Any assistance would be appreciated. Thank you

Rohirrimus · 9 December 2025 14:46

Is anyone able to please assist?
I am pretty sure that issue is with nginx/web config but I am not able to identify the source of the problem.
Thank you

Constantine · 12 December 2025 09:40

Hello @Rohirrimus

Have you made any changes to config files?

As an additional information, please go to Settings module > Document Service and press Save button. Make screenshot of the settings and any error that appears.

Rohirrimus · 15 December 2025 19:26

Thank you , I didn’t manage to do it, I think there were too many changes that I have done.
I have instead deployed a new one and restored the database/data files and managed to get it working.

I have one issue however on new one ( running on ubuntu 24.04).

If I change to HTTPS I get the following error:

I tried using regular certbot for nginx as well as using /usr/bin/documentserver-letsencrypt.sh, https works but page loads with that error.

I tried also running documentserver-update-securelink.sh but it didn’t resolve the issue.
I was following Switching ONLYOFFICE Docs to HTTPS protocol because the URL in control panel (https://helpcenter.onlyoffice.com/server/enterprise/linux/community/switch-to-https.aspx) doesn’t work.
Can you please assist with how to change to https?
Thank you

Constantine · 22 December 2025 09:21

This guide is for Document Server only, it does not switch whole Workspace to HTTPS. Please refer to this guide to switch to HTTPs via Control Panel: