Default Download Folder (Location and Setting)

Desktop editors
,
1

I use the cloud feature for several documents and decided to backup what I have on the cloud by downloading the folder from the cloud on to my local drive (computer’s hard drive).

I opened OO Editors on my computer, connected to the cloud and navigated to the folder I wanted to download. I right clicked on it and selected “Download” from the menu. The download icon appeared at the lower right of the screen, the progress bar scrolled around and I got a message that the download was complete along with a green check on the icon.

The program didn’t ask where I wanted to download to (no popup to ask for download location and file name for the download). I then looked around my computer (desktop, downloads, documents folders, even the Users/App Data folders) and tried searching for various names it might have saved as.

I also looked in the OO Editors settings and the Cloud settings (in the OO Editors interface) to try to find a download location specified in the settings. I couldn’t find anything there either. I also tried looking through the help but it doesn’t mention a download location.

I tried clicking the 3 dots by the folder and selecting download again. The same thing happened: no dialog and progress bar filled in and download finished.

As embarrassing as it is, can someone tell me:

  1. The default location where I can find the folder/files I just downloaded
  2. Is there a setting in OO Editors to specify the download location (I couldn’t find one).

OS version: Windows10
App version: ONLYOFFICE
version 9.0.0.172 (x64 exe)
Downloaded from: ONLYOFFICE website (was v8 but recently updated to v9 via the OO Editors internal update feature)

Additional information: This issue is limited to OnlyOffice Editors desktop app. I logged in to the cloud through my browser and the download works there (browser version): a popup is displayed to confirm filename and location.

2

Hello @sporto,
Please clarify what particular cloud you are using

3

Hi @DmitriiV,
Sorry for forgetting to add that detail: I’m using the free/personal DocSpace cloud ([user].onlyoffice.com):

Document management: ONLYOFFICE DocSpace v.3.1.1
Online editors: ONLYOFFICE Docs v.9.0.2.4
Software license: Commercial

I also think that the issue is limited to Windows OO Editors. I tried a download in Linux and it worked: a “Save As” dialog comes up with filename and location choice.

4

Could you please provide a screen recording of the issue reproduction? I tried downloading files from a DocSpace Cloud connected to Desktop Editors 9.0 and didn’t face the above-mentioned issue

5

I prepared to create a recording but none is needed. The download is working now (Save As dialog pops up). I don’t know why.

The only possibility is that when I opened my OO Editors today and clicked to connect to my cloud, it had me log in. Maybe the last time I logged in through OO Editors something glitched and this time logging back in cleared whatever the issue may have been? :person_shrugging:

Sorry to have wasted your time. If the issue happens again, I’ll reply and include a recording.

I think we can mark this resolved and if anyone else experiences this: Try logging out and back into your cloud from the Editors and see if that works.

6

Alright, glad that the issue has been resolved, I’ll close this topic for now