Change File Name And The Text Get Lost

Mobile apps
1

Report a bug /
Device: Samsung A16
OS version: +8
App version: 9.2.2

Additional information:
The app ask for naming the file before then I redact my article and if I want to change the name of the file again I lost my editions.
I mean all, included the enrichment of my socials.

2

Hello!
To investigate and reproduce the issue, please share:

  • Where the file is located: On Device, in ONLYOFFICE cloud, or in a connected third‑party storage (Nextcloud/ownCloud/WebDAV, etc.).​
  • The exact steps: when you rename (before opening / while editing / after closing), and how you rename (from file menu, inside the editor, etc.).
  • Please attach a short screen recording showing: the original file name → editing → renaming → reopening the file and the edits being lost. (If you face a size limit, then you can upload your video to any cloud storage and share a link to it.)
1 Like
3

Is located in the device in the folder of onlyoffice.

I changed the name after closing from the file menu.

4

However many of the work I do is out of the app I use it to read text docs so is still very useful.

Maby my use of the app will improve when the AI functions apear in spanish ( I supose isn’t available).

5

Thanks for the clarification.

Does the issue (losing edits after renaming) still happen on your device? I’ve tried to reproduce it on my side, but couldn’t so far. Could you please record a short step‑by‑step video showing: original file name → edit a few lines → close the document → rename from the file menu → reopen the file and show that the edits are missing.
Thanks a lot in advance — really appreciate your help! :hugs:

About AI: language support depends on the selected AI model/provider you connect and on how you phrase your prompt.

1 Like
6

So much. I don’t go beyond with the app these days. It seems like there’s no bug by now.

7

More tooked the precautions twice.

I was about to lost k.o. ten pag.

P.S. The more I take care edit is harder too.

8

Hi @Guayo
Thanks for the update. We’re always here and happy to help!
If the problem happens again, we’ll need the details we asked for earlier to investigate properly.

9

In fact Onlyoffice have been very
useful to me for to show my articles.

In .docx and my resume in .pdf.
In my website where I recieve traffic,
so much thanks Marix.

1 Like
10

I have been having problems with the big bone of OnlyOffice: naming the archive. Again. So much for to solve that big bone in the future. I’m just telling you I’m not sending pics or code. Happy Saturday.

11

I mean naming the file. And I repeat I’m not sending shots or anything like that.