Cannot connect kDrive on iOS — "Wrong server, login or password" (paid plan, app password)

Mobile apps
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1

Hello,

I’m unable to connect my Infomaniak kDrive account from the ONLYOFFICE app on iOS.

My setup:

  • Device: iPhone 17 Pro & iPhone 13 mini, both on iOS 27.01
  • 9.4.0 (1231) version of the ONLYOFFICE app
  • Paid kDrive subscription (6 TB plan), so I understand the free-account restriction should not apply
  • Two-factor authentication (2FA) is enabled on my Infomaniak account
  • I generated a dedicated app password via Infomaniak’s official procedure (FAQ 2855) and pasted it directly (no typos)

What happens:

  • The app only asks for a login (my primary Infomaniak email address) and a password — there is no server/domain field to fill in
  • After submitting, I get the error: “Wrong server, login or password”
  • The same error occurs with my regular account password

What does work with the same account:

  • kDrive web app
  • kDrive official iOS app (including the built-in editors)
  • ONLYOFFICE Desktop Editors on desktop, which open the Infomaniak web sign-in page (2FA works there)

Could this be that the iOS app’s username/password login does not support 2FA-protected Infomaniak accounts, or that app passwords are not accepted for the kDrive connection? Is there a recommended way to connect (e.g. OAuth sign-in) planned or available?

Thanks in advance!