Can not use the domain

DocSpace
1

Dear all

my domain office.com already make a record office.com to 192.168.1.1

I have install the docker docspace last verion. and i have a domain office.com , the docker nginx network is
0.0.0.0:8081–>80/tcp (IP:192.168.1.1)
whie i use http://192.168.1.1:8081 can login.

but while i use http://office.com:8081 just stop the page http://office.com:8081/login (nothing show)

how can i reslove this issue?thanks

2

Hello,

Thank you for the details. From your description, it looks like the issue is related to the way the Docker installation was configured for access via the domain name. In a default Docker installation, the portal should work out of the box, so we first need to understand exactly what was changed in your setup.

Please send us the following information:

  • the exact ONLYOFFICE DocSpace version;
  • how exactly you installed DocSpace, for example, the guide or commands you used;
  • the full output of the docker ps command;
  • whether you changed any port mappings, nginx configuration, Docker Compose files, or domain settings manually;
  • whether you use any reverse proxy in front of DocSpace; if yes, please send the full proxy configuration;
  • screenshots from your browser Developer Tools when opening http://office.com:8081/login — the Console and Network tabs;
  • please also confirm whether the DNS record for office.com really resolves to 192.168.1.1 from the client machine where you test.

We can also see that you are using port 8081, which is not the standard external access scenario, so it is important for us to check what exactly was modified after installation.

Once we have these details, we will be able to suggest the next steps more precisely.