Backup function needs paid in self-hosted service (docspace community)

DocSpace
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1

I have a self-host docspace (community version) on Windows Server 2022. For self-host service, there should not have backup restrictions. However, after some updates (the version cloud service need to pay for backups), I can not use the backup like shown in the screenshot.

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The problem still exists after several more updates. Now, I can not make any backup for my space at all. The issue is critical and how can I solve it?

2

Hello @Wonder

Would you mind providing some more information?

In particular, I am asking for the database records of the tenants_quota table. For that you will need to connect to MySQL with credentials that you can find in Program Files (x86)\Ascensio System SIA\DocSpace\config\appsettings.community.json config.

The commands are:

  • mysql -u <username> -p<passoword> / pay attention that there is no space after -p;
  • use docspace; to connect to DocSpaces’ database, if you gave another name to the default table, check the list of databases with show databases;;
  • select * from tenants_quota; to print contents of necessary database.

Please attach a screenshot with the contents for analysis.

3

Hi, Constantine
There is a database named Onlyoffice, without one named docspace. The log I found is attached bellow. Hope you can give me some advices.

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4

Since you are running Windows installation, can you also provide a screenshot of Control Panel with ONLYOFFICE-related items in installed apps and version of DocSpace?

6

Hi, Constantine
Here is the information of docspace and document server. Is this enough for analysis?

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7

Thanks. Just a mention: you are running outdated version of Document Server. You can update it.

As for the database, I can suggest the following:

  • Prepare backup or snapshot of the server with DocSpace;
  • Connect to your MySQL instance;
  • Use onlyoffice database;
  • Delete 3 rows from tenants_quota with:
DELETE FROM tenants_quota WHERE tenant NOT IN ('-1');

This will leave only one row in tenants_quota. After that restart all ONLYOFFICE services in Windows Services and check out the situation again.

Note: backup is strongly recommended to be able to rollback in case of any unexpected issues.

8

Hi, Constantine
Thanks very much for your assistance! I think my docspace works well now. Wish Onlyoffice better in the future.

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