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For feature suggestions, describe the result you would like to achieve in detail.
For bug reports, provide the steps to reproduce and if possible a minimal demo of the problem.
OS version: Ubuntu
App version: Dell Laptop
Downloaded from: ONLYOFFICE website / Other (specify). Please point us to the installation guide that you used as well.
Additional information:
Any relevant details about the situation. You can also attach images and videofile to the post (or to place them to external storage).
Hi @ahmad054 
Could you please provide the following so we can try to reproduce the issue on our side:
- The file where the problem occurs (or a minimal example showing the issue)
- The specific page that causes the file not to open
- The version of ONLYOFFICE Desktop Editors you are using
- Your OS version and the installation type (deb / snap / exe / AppImage)
You can use any external storage service to share the file and, if possible, a short video demonstrating the problem (links are allowed).