Allow Portal Users to Edit Documents in OnlyOffice in Odoo 18 Community

Docs
1

Hi team,

I am using Odoo 18 Community with OnlyOffice integration. I want portal users to be able to open and edit documents directly in OnlyOffice, the same way internal users can.

Even when the document is marked as public, the portal user cannot access the editor.

My questions:

  1. Is there a recommended way to allow portal users to edit OnlyOffice documents?
  2. Is there any existing configuration that we might be missing for portal users?

Thanks in advance for any guidance!

2

Hey @pablosardan, :wave:

Thanks for reaching out about enabling portal users to edit documents in ONLYOFFICE via Odoo 18 Community! I appreciate the details on the public marking not helping. Honestly, I’m not as deep into Odoo integrations as I’d like (portal vs. internal users can be tricky with access rules), so I might need a bit more to reproduce this fully.

To help us troubleshoot:

  1. Could you share a short video or more step-by-step details of the problem (e.g., how a portal user tries to access/edit the document, exact error messages, and screenshots of permissions in Odoo)?
  2. Confirm: Are portal users able to view documents in Odoo, or is the issue specifically with opening in ONLYOFFICE?

This would reduce my questions and let me test it out. If we can’t crack it, I’ll loop in colleagues who’ve worked on Odoo stuff before. Big thanks for your patience and input — we’ll get this sorted! :blush: