After using Desktop Editors for several days, characters are no longer displayed correctly

Desktop editors
23

Hello @Alexandre

I will check if the problem occurs in version 9.1 and report back.

LINE WORKS is a self-hosted document server. Its mechanism is likely different from that of an application, but I am reporting it just in case. If this information is not useful, please ignore it.

24

Dear @nishigaki
Please let us know your video driver version. Also, if you change the built-in scale of the document, does the text display?

25

Hello @Alexandre

I’m using MS Remote Desktop. The video drivers of server are

image
image465×513 18.6 KB

image
image460×514 17.7 KB

Sorry, I don’t understand “the built-in scale of the document”. How can I change it.

26

Hello @Alexandre

It occurs on the v9.1.0.167 (x64 exe).

27

Sorry, if I was unclear. I meant this tool:

11111
11111523×207 5.74 KB

28

Dear @nishigaki
Please update your video drivers: https://www.intel.com/content/www/us/en/support/articles/000090440/graphics.html
Also please clarify if you’re using the Desktop app via RDP (remote desktop connection) from different device.

29

Thanks @Alexandre

I understand, so I’ll try “the built-in scale of the document”.

30

Hello @Alexandre
Sorry for not telling you that I was using RDP.

After trying “the built-in scale of the document”, I will try updating the video driver.

31

Thank you, please keep us posted.

32

Hello @Alexandre

I had an issue where the text would disappear, so I changed the built-in scale of the document and the text appeared.