Do you want to: Report a bug
OS version: Pop!_OS 22.04 LTS x86_64
App version: ONLYOFFICE/9.3.1.8
Downloaded from: Flatpak
Additional information:
Like the title says Zotero plugin stopped working.
I am unable to add any citations or click the refresh button. Changing the styles and inserting the bibliography are also broken.
When doing so I get the error “Failed to refresh/ insert citation/ insert bibliography”. The connector seems to work fine as the references I just added to Zotero are visible, it seems to be the part that does something on the Document-end that goes wrong.
I tried restarting both programs, adding different citations that are already in, restarting the computer.
Sadly I can’t make a video at the moment but it doesn’t really show anything. Just the little banner popping up on the left in the Zotero tab/window that says “Failed to refresh”. Also I am unable to share the document due to the contents of the file.
I was reluctantly preparing to move my entire document to a new document and I was testing the Zotero plugin as I was re-adding more of my text.
(Luckily you can copy/paste the text and Zotero will automatically remember the citations.)
As I was pasting and refreshing I found out Zotero started bugging out again after a certain bit of text was added. Afterwards I managed to isolate a singular citation that somehow breaks the entire Zotero plugin.
Strangely this citation was [22], which had appeared before already. So I assume it might’ve gotten corrupted at that part in the text, completely breaking the plugin in the process.
I deleted this citation in the original document and the problem seemed fixed.
I did however, get a popup for every citation asking me if I wanted to update said citation as “it had changed/ been updated since it was added”.
No idea what the actual cause is, but I hope this information might help as to tracking down the problem.