ONLYOFFICE Mobile: Documents
Do you want to: Report a bug
Steps to reproduce:
Open a document (preferably a multi-page one);
Scroll the pages (also, optionally, try to do it fast; it may increase the chances of occuring the bug);
if the document doesn’t show any empty page slots, close the document and try again.
What happens: some pages refuse to load, and are showing an empty page slot instead.
What should have happened instead?: all the document pages were going to load, consecutively, without missing pages;
Device: Samsung Galaxy A13 5G (SM-A136B)
OS version: android 14; One UI 6.1;
App version: 9.3.1
Mode: On Device
Additional information:
Here is one screenshot. it is displaying one empty page in the document, as described in the bug report.
Hello, thank you for the report. We were not able to reproduce this behavior on our side so far.
Could you please clarify whether the issue occurs with all PDF files or only with a specific one? If it happens only with a specific file, please attach that PDF here if possible so we can test it on our side.
Also, please record a short video showing the issue from opening the PDF to the moment the empty page slot appears. If the video is too large to upload here, you can place it in any cloud storage and share the link with us.
Sorry for being late! I see it happens more often on large and multipage files. Here is the video link (i intentionally lowered the quality because i have a slow internet):
Thank you for the video and the additional details.
We’ve forwarded your request to our QA team for verification and are currently checking the behavior.
We’ll update this thread as soon as we have more information.
UPD: this issue has already been registered in our internal tracker, and I’ve added your report to it.
Unfortunately, we do not have an exact ETA for the fix yet. We’ll update this thread as soon as we have any news.
