# Reporting a bug of document editor : An error occurred during the work with the document. \[Error\] Use the ‘Download as’ option to save the file backup copy to a drive

**URL:** https://community.onlyoffice.com/t/reporting-a-bug-of-document-editor-an-error-occurred-during-the-work-with-the-document-error-use-the-download-as-option-to-save-the-file-backup-copy-to-a-drive/19284
**Category:** Docs
**Tags:** docker, bug
**Created:** [24 April 2026 11:56 UTC](https://community.onlyoffice.com/t/reporting-a-bug-of-document-editor-an-error-occurred-during-the-work-with-the-document-error-use-the-download-as-option-to-save-the-file-backup-copy-to-a-drive/19284 "2026-04-24T11:56:16Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![sravan\_thota](https://community.onlyoffice.com/letter_avatar_proxy/v4/letter/s/94ad74/32.png) [@sravan\_thota](https://community.onlyoffice.com/u/sravan_thota)
#### Post date: [24 April 2026 11:56 UTC](https://community.onlyoffice.com/t/reporting-a-bug-of-document-editor-an-error-occurred-during-the-work-with-the-document-error-use-the-download-as-option-to-save-the-file-backup-copy-to-a-drive/19284/1 "2026-04-24T11:56:16Z")

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Do you want to: Report a bug  
Document Server version: 8.3.3  
Type of installation of the Document Server : Docker  
OS: Linux  
Browser version: Google Chrome 147.0.7727.102  
Additional information:  
Getting the popup error: An error occurred during the work with the document. [Error] Use the ‘Download as’ option to save the file backup copy to a drive.  
the doc becomes un-editable and needs to be re-opened on the editor to make it work

Occuring randomly over many docs and non-reproducable all the time.

 ![Screenshot 2026-04-23 at 10.25.51 AM](https://community.onlyoffice.com/uploads/default/original/2X/1/108fa60ee6ebe07bc1425a8ae126bacb21ed2609.png)

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### Author: ![Constantine](https://community.onlyoffice.com/user_avatar/community.onlyoffice.com/constantine/32/1469_2.png) [@Constantine](https://community.onlyoffice.com/u/Constantine)
#### Post date: [27 April 2026 14:00 UTC](https://community.onlyoffice.com/t/reporting-a-bug-of-document-editor-an-error-occurred-during-the-work-with-the-document-error-use-the-download-as-option-to-save-the-file-backup-copy-to-a-drive/19284/2 "2026-04-27T14:00:03Z")

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Hello @sravan_thota

> [@sravan\_thota](#):
>
> Document Server version: 8.3.3

Please note that this version is outdated, it is recommended to update to the actual version 9.3 and check out the situation again.

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### Author: ![fkeles](https://community.onlyoffice.com/letter_avatar_proxy/v4/letter/f/5fc32e/32.png) [@fkeles](https://community.onlyoffice.com/u/fkeles)
#### Post date: [6 May 2026 07:31 UTC](https://community.onlyoffice.com/t/reporting-a-bug-of-document-editor-an-error-occurred-during-the-work-with-the-document-error-use-the-download-as-option-to-save-the-file-backup-copy-to-a-drive/19284/3 "2026-05-06T07:31:37Z")

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```auto
Hello, I'm getting the same error. I'm using OnlyOffice 9.3.1-10. Can you help me with this?

```

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### Author: ![Constantine](https://community.onlyoffice.com/user_avatar/community.onlyoffice.com/constantine/32/1469_2.png) [@Constantine](https://community.onlyoffice.com/u/Constantine)
#### Post date: [12 May 2026 13:01 UTC](https://community.onlyoffice.com/t/reporting-a-bug-of-document-editor-an-error-occurred-during-the-work-with-the-document-error-use-the-download-as-option-to-save-the-file-backup-copy-to-a-drive/19284/4 "2026-05-12T13:01:47Z")

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Hello @fkeles

As I can see, you have already started a separate topic, please await a reply there.

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### Author: ![Constantine](https://community.onlyoffice.com/user_avatar/community.onlyoffice.com/constantine/32/1469_2.png) [@Constantine](https://community.onlyoffice.com/u/Constantine)
#### Post date: [12 May 2026 13:01 UTC](https://community.onlyoffice.com/t/reporting-a-bug-of-document-editor-an-error-occurred-during-the-work-with-the-document-error-use-the-download-as-option-to-save-the-file-backup-copy-to-a-drive/19284/5 "2026-05-12T13:01:54Z")

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