OO Crashes sometimes when CTRL + MAJ + S

Desktop editors
1

Hello

Here is my current setup :

  • Version : OnlyOffice snap (révision 890)
  • OS : Kubuntu 25.10

Sometimes, when I save a doc (as far as I get, when using CTRL MAJ S), OO crashes.
In my syslog, I find what’s bellow.

The file is stored here : /home/julien/Documents/Mon Boulot Instit/2025-2026/Projets/02 - Architecture 38/Plan école élèves vs life.docx
(it hapens with other files too).
When I restard OO, I can save the back-uped file without difficulties.

Any idea ?

Thanks.

28/01/2026 15:23 kernel audit: type=1107 audit(1769610193.017:2849): pid=1679 uid=995 auid=4294967295 ses=4294967295 subj=unconfined msg=‘apparmor=“DENIED” operation=“dbus_method_call” bus=“system” path=“/org/freedesktop/hostname1” interface=“org.freedesktop.DBus.Properties” member=“GetAll” mask=“send” name=“:1.716” pid=47852 label=“snap.pinta.pinta” peer_pid=67006 peer_label=“unconfined”
exe=“/usr/bin/dbus-daemon” sauid=995 hostname=? addr=? terminal=?’
28/01/2026 15:23 kernel audit: type=1107 audit(1769610193.018:2850): pid=1679 uid=995 auid=4294967295 ses=4294967295 subj=unconfined msg=‘apparmor=“DENIED” operation=“dbus_method_call” bus=“system” path=“/org/freedesktop/hostname1” interface=“org.freedesktop.DBus.Properties” member=“GetAll” mask=“send” name=“:1.716” pid=47852 label=“snap.pinta.pinta” peer_pid=67006 peer_label=“unconfined”
exe=“/usr/bin/dbus-daemon” sauid=995 hostname=? addr=? terminal=?’
28/01/2026 15:24 kernel audit: type=1400 audit(1769610290.579:2856): apparmor=“DENIED” operation=“open” class=“file” profile=“snap.onlyoffice-desktopeditors.onlyoffice-desktopeditors” name=“/etc/fstab” pid=9751 comm=“DesktopEditors” requested_mask=“r” denied_mask=“r” fsuid=1000 ouid=0
28/01/2026 15:24 kernel audit: type=1400 audit(1769610290.586:2857): apparmor=“DENIED” operation=“open” class=“file” profile=“snap.onlyoffice-desktopeditors.onlyoffice-desktopeditors” name=“/run/mount/utab” pid=9751 comm=“DesktopEditors” requested_mask=“r” denied_mask=“r” fsuid=1000 ouid=0
28/01/2026 15:24 onlyoffice-desktopeditors QPainter::begin: A paint device can only be painted by one painter at a time.
28/01/2026 15:24 onlyoffice-desktopeditors QPainter::translate: Painter not active
28/01/2026 15:24 onlyoffice-desktopeditors QPainter::worldTransform: Painter not active
28/01/2026 15:24 dbus-daemon [system] Activating via systemd: service name=‘org.freedesktop.hostname1’ unit=‘dbus-org.freedesktop.hostname1.service’ requested by ‘:1.718’ (uid=1000 pid=9751 comm=“./DesktopEditors” label=“snap.onlyoffice-desktopeditors.onlyoffice-desktopeditors (enforce)”)
28/01/2026 15:24 kernel audit: type=1400 audit(1769610290.653:2858): apparmor=“DENIED” operation=“open” class=“file” profile=“snap.onlyoffice-desktopeditors.onlyoffice-desktopeditors” name=“/run/mount/utab” pid=9751 comm=“DesktopEditors” requested_mask=“r” denied_mask=“r” fsuid=1000 ouid=0
28/01/2026 15:24 onlyoffice-desktopeditors QPaintDevice: Cannot destroy paint device that is being painted
28/01/2026 15:24 dbus-daemon [system] Successfully activated service ‘org.freedesktop.hostname1’
28/01/2026 15:24 systemd app-onlyoffice\x2ddesktopeditors_onlyoffice\x2ddesktopeditors@518e684aad1744be9da4b220eae9177d.service: Main process exited, code=dumped, status=11/SEGV
28/01/2026 15:24 systemd app-onlyoffice\x2ddesktopeditors_onlyoffice\x2ddesktopeditors@518e684aad1744be9da4b220eae9177d.service: Failed with result ‘core-dump’.
28/01/2026 15:24 systemd snap.onlyoffice-desktopeditors.onlyoffice-desktopeditors-ff0eb607-4c5f-43f3-b6c4-ba5b487ccd96.scope: Consumed 41min 43.374s CPU time, 2.6G memory peak, 526.3M memory swap peak.
28/01/2026 15:25 polkitd Operator of unix-session:12 successfully authenticated as unix-user:julien to gain ONE-SHOT authorization for action org.freedesktop.policykit.exec for unix-process:67610:2258826 [/bin/sh -c pkexec env DISPLAY=$DISPLAY XAUTHORITY=$XAUTHORITY QT_STYLE_OVERRIDE=Breeze ksystemlog -qwindowtitle KSystemLog] (owned by unix-user:julien)
28/01/2026 15:25 dbus-daemon [session uid=0 pid=67658 pidfd=4] Activating service name=‘org.freedesktop.portal.Desktop’ requested by ‘:1.0’ (uid=0 pid=67611 comm=“ksystemlog -qwindowtitle KSystemLog” label=“unconfined”)
28/01/2026 15:25 dbus-daemon [session uid=0 pid=67658 pidfd=4] Activating service name=‘org.freedesktop.impl.portal.PermissionStore’ requested by ‘:1.1’ (uid=0 pid=67668 comm=“/usr/libexec/xdg-desktop-portal” label=“unconfined”)
28/01/2026 15:25 dbus-daemon [session uid=0 pid=67658 pidfd=4] Successfully activated service ‘org.freedesktop.impl.portal.PermissionStore’
28/01/2026 15:25 dbus-daemon [session uid=0 pid=67658 pidfd=4] Activating service name=‘org.freedesktop.portal.Documents’ requested by ‘:1.1’ (uid=0 pid=67668 comm=“/usr/libexec/xdg-desktop-portal” label=“unconfined”)
28/01/2026 15:25 dbus-daemon [session uid=0 pid=67658 pidfd=4] Successfully activated service ‘org.freedesktop.portal.Documents’
28/01/2026 15:25 /usr/libexec/xdg-desktop-portal Choosing gtk.portal for org.freedesktop.impl.portal.Lockdown as a last-resort fallback
28/01/2026 15:25 dbus-daemon [session uid=0 pid=67658 pidfd=4] Activating service name=‘org.freedesktop.impl.portal.desktop.gtk’ requested by ‘:1.1’ (uid=0 pid=67668 comm=“/usr/libexec/xdg-desktop-portal” label=“unconfined”)
28/01/2026 15:25 dbus-daemon [session uid=0 pid=67658 pidfd=4] Activating service name=‘org.gtk.vfs.Daemon’ requested by ‘:1.4’ (uid=0 pid=67693 comm=“/usr/libexec/xdg-desktop-portal-gtk” label=“unconfined”)
28/01/2026 15:25 dbus-daemon [session uid=0 pid=67658 pidfd=4] Successfully activated service ‘org.freedesktop.impl.portal.desktop.gtk’
28/01/2026 15:25 /usr/libexec/xdg-desktop-portal Choosing gtk.portal for org.freedesktop.impl.portal.Settings as a last-resort fallback
28/01/2026 15:25 /usr/libexec/xdg-desktop-portal Choosing gtk.portal for org.freedesktop.impl.portal.FileChooser as a last-resort fallback
28/01/2026 15:25 /usr/libexec/xdg-desktop-portal Choosing gtk.portal for org.freedesktop.impl.portal.AppChooser as a last-resort fallback
28/01/2026 15:25 /usr/libexec/xdg-desktop-portal Choosing gtk.portal for org.freedesktop.impl.portal.Print as a last-resort fallback
28/01/2026 15:25 /usr/libexec/xdg-desktop-portal Choosing gtk.portal for org.freedesktop.impl.portal.Notification as a last-resort fallback
28/01/2026 15:25 /usr/libexec/xdg-desktop-portal Choosing gtk.portal for org.freedesktop.impl.portal.Inhibit as a last-resort fallback
28/01/2026 15:25 /usr/libexec/xdg-desktop-portal Choosing gtk.portal for org.freedesktop.impl.portal.Access as a last-resort fallback
28/01/2026 15:25 /usr/libexec/xdg-desktop-portal Failed connect to PipeWire: Couldn’t connect to PipeWire
28/01/2026 15:25 /usr/libexec/xdg-desktop-portal Choosing gtk.portal for org.freedesktop.impl.portal.Account as a last-resort fallback
28/01/2026 15:25 /usr/libexec/xdg-desktop-portal Choosing gtk.portal for org.freedesktop.impl.portal.Email as a last-resort fallback
28/01/2026 15:25 /usr/libexec/xdg-desktop-portal Choosing gtk.portal for org.freedesktop.impl.portal.DynamicLauncher as a last-resort fallback
28/01/2026 15:25 dbus-daemon [session uid=0 pid=67658 pidfd=4] Successfully activated service ‘org.freedesktop.portal.Desktop’
28/01/2026 15:25 /usr/libexec/xdg-desktop-portal A backend call failed: No such method ‘CreateMonitor’ in interface ‘org.freedesktop.impl.portal.Inhibit’ at object path ‘/org/freedesktop/portal/desktop’ (signature ‘ooss’)
28/01/2026 15:25 /usr/libexec/xdg-desktop-portal Failed to close session implementation: GDBus.Error:org.freedesktop.DBus.Error.UnknownObject: No such object path ‘/org/freedesktop/portal/desktop/session/1_462/gtk1316511042’
28/01/2026 15:25 xdg-desktop-portal-kde xdp-kde-settings: Namespace “org.gnome.desktop.interface” is not supported

2

Hey @arcqus, :wave:

Thanks for the detailed description and the syslog excerpt .

I’ve passed all the info to my colleagues for analysis.
We’ll see what we can do to figure this out and hopefully find a solution. I’ll keep you updated as soon as we have news.

Thanks again for reporting it! :hugs:

1 Like
4

Hey @arcqus, :wave:

Thanks again for the detailed report!

To help us better understand your environment, could you please run one of these commands in the terminal and share the output?

fastfetch

or

neofetch

Just paste the output here.
Appreciate your help :hugs:

5

Hello
Here is the result for fastfetch :
.:/ossyyyysso/:. julien@julien-inspiron145425 .:oyyyyyyyyyyyyyyyyyyo: ----------------------------
-oyyyyyyyodMMyyyyyyyysyyyyo- OS: Kubuntu 25.10 (Questing Quokka) x86_64
-syyyyyyyyyydMMyoyyyydmMMyyyyys- Host: Inspiron 14 5425 (1.19.0)
oyyysdMysyyyydMMMMMMMMMMMMMyyyyyyyo Kernel: Linux 6.17.0-12-generic
oyyyydMMMMysyysoooooodMMMMyyyyyyyyyo Uptime: 7 days, 3 hours, 11 mins
oyyyyyydMMMMyyyyyyyyyyyysdMMysssssyyyo Packages: 3054 (dpkg), 46 (flatpak), 39 (snap)
-yyyyyyyydMysyyyyyyyyyyyyyysdMMMMMysyyy- Shell: bash 5.2.37
oyyyysoodMyyyyyyyyyyyyyyyyyyydMMMMysyyyo Display (S24F350): 1920x1080 @ 72 Hz in 24" [External] *
yyysdMMMMMyyyyyyyyyyyyyyyyyyysosyyyyyyyy Display (LGD06F9): 1920x1200 @ 60 Hz (as 1742x1089) in 14" [Built-in]
yyysdMMMMMyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy DE: KDE Plasma 6.4.5
oyyyyysosdyyyyyyyyyyyyyyyyyyydMMMMysyyyo WM: KWin (Wayland)
-yyyyyyyydMysyyyyyyyyyyyyyysdMMMMMysyyy- WM Theme: Breeze
oyyyyyydMMMysyyyyyyyyyyysdMMyoyyyoyyyo Theme: Breeze (Light) [Qt], Breeze [GTK2/3]
oyyyydMMMysyyyoooooodMMMMyoyyyyyyyyo Icons: breeze [Qt], breeze [GTK2/3/4] oyyysyyoyyyysdMMMMMMMMMMMyyyyyyyyo Font: Noto Sans (10pt) [Qt], Noto Sans (10pt) [GTK2/3/4] -syyyyyyyyydMMMysyyydMMMysyyyys- Cursor: breeze (24px) -oyyyyyyydMMyyyyyyysosyyyyo- Terminal: konsole 25.8.1 ./oyyyyyyyyyyyyyyyyyyo/. CPU: AMD Ryzen 7 5825U (16) @ 2.00 GHz .:/oosyyyysso/:.` GPU: AMD Barcelo [Integrated]
Memory: 9.12 GiB / 14.97 GiB (61%)
Swap: 13.74 GiB / 15.83 GiB (87%)
Disk (/): 52.04 GiB / 287.31 GiB (18%) - ext4
Disk (/home): 542.00 GiB / 1.49 TiB (35%) - ext4
Local IP (enxc03eba0526ed): 192.168.0.135/24
Battery (DELL VKYJX2B): 100% [AC Connected]
Locale: fr_FR.UTF-8

1 Like
7

Hello @arcqus

Thank you for the output. QA has confirmed the issue. The fix will be available in next major release of Desktop Editors 9.3. Stay tuned for the update.

1 Like
8

Hello @arcqus

The issue has been fixed in new version 9.3 of Desktop Editors.

9

Hello
Thanks for the information. However, I have had such a crash with version 9.3. No logs yet, if it happens again I’ll send you the information I’ll find.

2 Likes