Editors_helper.exe not exiting

Desktop editors
24

Hi @spaceship9876 :wave:

Thank you for your report :handshake:
From the provided command line and description, it looks like a potential bug where the editors_helper.exe process hangs — possibly due to issues with GPU session shutdown or driver interactions.

To help us reproduce and investigate the issue, could you please provide the following details:

  1. Steps to reproduce:
    – How do you launch ONLYOFFICE Desktop Editors?
    – .exe/.msi?
    – What actions do you perform (e.g. open/edit a file, use a specific module)?
    – How do you close the app — via the close button, taskbar, file menu, etc.?

  2. Task Manager observations:
    – Does the process consume CPU or memory after closing the app?
    – Any error messages, system notifications, or logs in the Event Viewer?

  3. Drivers and settings:
    – Have you tried updating your Intel HD Graphics 620 drivers using the Intel Driver & Support Assistant?

You’re also welcome to send the .zip with logs/screenshots via DM as you mentioned — it might be helpful for our team.

Looking forward to your reply.

25

Has your website disabled the ability to send DMs for new users as i can’t see anywhere to send a DM.

26

Hey @spaceship9876

We have increased your level, and you can now use DM.