Download failed onlyoffice installation nextcloud (ubuntu Apache2)

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I have installed onlyoffice in my nextcloud. I am running this inside VPS (ubuntu and using Apache2). I used a docker to install onlyoffice document server. I have nextcloud running in https://drive.mydomain and onlyoffice installed under onlyoffice.mydomain. Both has valid ssl certificate. Installation is complete. I am unable to open file as it says download failed. Could you please help me to sort this out?

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Hello @fhaneefa

Do you save connector app settings without any errors? In general, please share some more information:

  • version of Document Server;
  • installation type of Document Server (Docker, DEB/RPM packages, EXE/MSI);
  • version of Nextcloud;
  • version of the connector app.

Also, please check logs of Document Server for more information on the issue. Logs are located in:

  • DEB/RPM packages: /var/log/onlyoffice/documentserver (same path for Docker, but inside the container with Document Server, unless mounted to host);
  • EXE/MSI: C:\Program Files\ONLYOFFICE\DocumentServer\Log.

To connect to the running Docker container with Document Server use docker exec -it <ID> bash, where <ID> is the ID of the container with Document Server. Use docker ps to enlist all running containers and find the ID.