Docspace出现的editor版本错误，编辑器不可用

DocSpace
1

ubuntu server24.04
Installing ONLYOFFICE DocSpace from DEB/RPM packages v3.6.1.560
安装正常，使用正常。
但是，在关机重启后，经常性的出现编辑器不可用的情况，editor v9.2.1.8>>>>>v4.1.5.1
这是否与我的PC性能较弱有关，启动service时间较长，是否存在某些service没准备好，其他service插队的情形。能否提供service的启动顺序，我再手工试试，谢谢。

2

您好 @sxw2sxw！

感谢您的详细反馈！

  1. 系统资源是否满足最低要求
    请参考官方最低系统要求（DocSpace + Document Server）：
    Installing ONLYOFFICE DocSpace Community using the provided script

    • CPU：至少 6核（推荐 8核）
    • RAM：至少 12 GB（推荐 16 GB）
    • HDD：至少 40 GB 可用空间
    • Swap：至少 6 GB
    • OS：amd64 架构的 Linux，内核版本 3.10 或更高

  2. 查看日志，定位具体错误
    请提供以下日志文件的内容（或其中明显的错误部分）：

    • /var/log/onlyoffice/docspace/ 目录下的主要日志
      （尤其是 ds、files、api、studio 等服务的日志）

  3. 录制问题复现视频
    目前我们还不太清楚具体出错的时机和表现形式。如果方便的话，能否录一段简短的视频（比如 30秒–1分钟：
    这些信息能帮助我们更快定位问题。非常感谢您的配合！

祝好！

3

感谢您的邮件回复。
现问题已得到解决。主要原因为硬件性能弱，导致服务启动时间匹配出现了偏差，解决如下

1.opensearch.service启动失败
解决方法：
vim /usr/lib/systemd/system/opensearch.service

# Allow a slow startup before the systemd notifier module kicks in to extend the timeout
TimeoutStartSec=150

2.ds-docservice.service启动部分失败，提示如下：
Feb 10 07:48:45 onlyoffice sh[1184]:     at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1611:16)
Feb 10 07:48:46 onlyoffice sh[1184]: [2026-02-10T07:48:46.869] [WARN] [localhost] [docId] [userId] nodeJS - sqlQuery error sqlCommand: SELECT column_name as "column_name" FROM informati: Error: connect ECONNR>
Feb 10 07:48:46 onlyoffice sh[1184]:     at /snapshot/server/DocService/node_modules/pg-pool/index.js:45:11
Feb 10 07:48:46 onlyoffice sh[1184]:     at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
Feb 10 07:48:46 onlyoffice sh[1184]: [2026-02-10T07:48:46.874] [ERROR] [localhost] [docId] [userId] nodeJS - getTableColumns error: Error: connect ECONNREFUSED ::1:5432
Feb 10 07:48:46 onlyoffice sh[1184]:     at /snapshot/server/DocService/node_modules/pg-pool/index.js:45:11
Feb 10 07:48:46 onlyoffice sh[1184]:     at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
Feb 10 07:48:46 onlyoffice sh[1184]: [2026-02-10T07:48:46.875] [WARN] [localhost] [docId] [userId] nodeJS - sqlQuery error sqlCommand: SELECT column_name as "column_name" FROM informati: Error: connect ECONNR>
Feb 10 07:48:46 onlyoffice sh[1184]:     at /snapshot/server/DocService/node_modules/pg-pool/index.js:45:11
Feb 10 07:48:46 onlyoffice sh[1184]:     at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
lines 20-69/69 (END)

解决方法第一步：
vim /usr/lib/systemd/system/ds-docservice.service
[Unit]
Description=Docs Docservice
After=network.target syslog.target redis-server.service ds-metrics.service rabbitmq-server.service  postgresql.service
Wants=redis-server.service ds-metrics.service  rabbitmq-server.service  postgresql.service

再启动，提示:
Feb 10 09:10:50 oo sh[1529]: Something went wrong installing the "sharp" module
Feb 10 09:10:50 oo sh[1529]: EACCES: permission denied, mkdir '/var/www/onlyoffice/documentserver/.cache/pkg/282c93e4113a05841f827943c9f6cd6d4188bfda819ab5>
Feb 10 09:10:50 oo sh[1529]: Possible solutions:
Feb 10 09:10:50 oo sh[1529]: - Install with verbose logging and look for errors: "npm install --ignore-scripts=false --foreground-scripts --verbose sharp"
Feb 10 09:10:50 oo sh[1529]: - Install for the current linux-x64 runtime: "npm install --platform=linux --arch=x64 sharp"
Feb 10 09:10:50 oo sh[1529]: - Consult the installation documentation: https://sharp.pixelplumbing.com/install
Feb 10 09:10:54 oo sh[1529]: [2026-02-10T09:10:54.217] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting...
Feb 10 09:10:54 oo sh[1529]: [2026-02-10T09:10:54.423] [WARN] [localhost] [docId] [userId] nodeJS - notifyLicenseExpiration(): expiration date is not defin>
Feb 10 09:10:54 oo sh[1529]: [2026-02-10T09:10:54.424] [WARN] [localhost] [docId] [userId] nodeJS - notifyLicenseExpiration(): expiration date is not defin>
Feb 10 09:10:55 oo sh[1529]: [2026-02-10T09:10:55.331] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-lin>

解决方法第二步：

sudo chown -R ds:ds /var/www/onlyoffice/documentserver/
sudo chmod 755 /var/www/onlyoffice/documentserver
sudo mkdir -p /var/www/onlyoffice/documentserver/.cache
sudo chown -R ds:ds /var/www/onlyoffice/documentserver/.cache
sudo chmod 755 /var/www/onlyoffice/documentserver/.cache


3.ds-converter.service 启动部分失败
vim /usr/lib/systemd/system/ds-converter.service
[Unit]
Description=Docs Converter
After=network.target syslog.target redis-server.service ds-metrics.service  rabbitmq-server.service  postgresql.service
Wants=redis-server.service ds-metrics.service  rabbitmq-server.service  postgresql.service
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