Developers, please fix these crashes. I have several *.ods documents (password-protected), and when I open them, after entering the password, the app closes without any message. The only way to fix this is by deleting the app data (in the corresponding Android operating system), but this only works for a few openings. Then, without deleting the app data, I can’t open them again; the app crashes.
Hello @rumgot
Please specify version of the Documents mobile app that is being used currently. Also, please record a video with the issue for better understanding and share a sample .ODS file for test.
App version 9.0.4
Android version 14
Good. What about a video demo? I’ve created a sample .ODS file with fill password protection, but mobile app does not crash opening it. Maybe it is due to Android 16, but I’d like to make sure that exact steps and files are followed and used.
I got error “Sorry, new users can not upload attachments.”
Can you give my account permission to upload attachments?
You can upload your video to any cloud storage and share the link to it.
I don’t want to do that. It’s enough for me to help you here. But I can chat on WhatsApp/Telegram/Viber.
In my opinion, it’s stupid and inconvenient to use multiple services for a trivial discussion. I already created a report on Google Play. Then you asked me to create a report here. Now I also have to upload the video to a cloud service because this current website has a stupid limitation that prevents me from creating reports, and it can’t be removed.
Please review the rules of this community, in particular my comment on trust levels:
This is how the platform works. Not only this serves as a anti-spam measure, it also encourages new users to spend some time to get used to the platform.
Why you ignore this?
Please review the rules of this community
Ok, then live with these rules and your bugs.
Why do you ignore this?
@Constantine Are any updates here?
Now, I can
@Constantine
Thank you for the video. As I mentioned, I was unable to reproduce it in my tests. Does it happen with a specific ODS file? Can you share a sample file that produces this behavior?
This is a public community, an open channel for the communication. Moving to a private chat would cause certain part of the discussion being unavailable to the rest of the community.
This is a public community, an open channel for the communication. Moving to a private chat would cause certain part of the discussion being unavailable to the rest of the community.
Hahahahaha. And posting the video on third-party sites, where it will be deleted in a few days, won’t stop the rest of the community from getting the details. You’re a hypocrite, bro.
Can you share a sample file that produces this behavior?
Of course not. The file contains sensitive personal information.
You suggested to chat, which means a conversion that would be missing in a public channel.
Kindly asking you to avoid such demeanor.
Can you make a sample file to share with random values? Alternatively, you can describe how your current file was created and protected so that I could follow your steps to reproduce the issue and analyze it.
Kindly asking you to avoid such demeanor.
I’m just pointing out what I see. Therefore, your request is impossible.
I’m wasting my time trying to improve your app. I left a report on Google Play, I registered here, and I’ve written everything in detail here. Meanwhile, I’ve encountered an absurd limitation that prevents me from adding videos, and instead of helping me resolve the limitation, you brush it off and suggest I waste more of my time registering on a cloud service and uploading videos there. All of this combined makes me think that bureaucracy reigns here, not a genuine desire to improve the product. And, frankly, instead of goodwill, I’m faced with threats to shut me up, i.e., censorship. So my advice: try not to fall even lower in my estimation and finally get to the fixes.
Can you make a sample file
The problem is reproduced on these files with random data, password 12345
decrypt_adnroid_test.ods (197.0 KB)
decrypt_adnroid_test2.ods (502.7 KB)
decrypt_adnroid_test3.ods (11.5 KB)
The problem only disappears after clearing the app cache in Android settings.
@Constantine any updates here?