Can not load any document after installation on docker

Docs
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1

Hi, I have just installed OnlyOffice on TrueNAS 25.10.
The version of OnlyOffice is 9.10. (TrueNAS app version : 1.0.37)

I followed all instruction, and at the test example, “loading documnet” will never stops until the warning below.

image
image1280×296 20.3 KB

It seems there are someting wrong with Js.
What do I need to fix?

Here are some logs from docker.

2025-11-20 06:59:53.932569+00:00[2025-11-20T06:59:53.931] [ERROR] [localhost] [100.99.59.24__172.16.20.1new.docx1763621873318] [uid-1] nodeJS - error downloadFile:url=https://xxxxx.xxx:30045/example/download?fileName=new.docx&useraddress=100.99.59.24__172.16.20.1;attempt=1;code:ETIMEDOUT;connect:undefined CanceledError: canceled
2025-11-20 06:59:53.932670+00:00at EventTarget.abort (/snapshot/server/Common/node_modules/axios/dist/node/axios.cjs)
2025-11-20 06:59:53.932685+00:00at [nodejs.internal.kHybridDispatch] (node:internal/event_target:831:20)
2025-11-20 06:59:53.932697+00:00at EventTarget.dispatchEvent (node:internal/event_target:766:26)
2025-11-20 06:59:53.932710+00:00at abortSignal (node:internal/abort_controller:370:10)
2025-11-20 06:59:53.932731+00:00at Timeout._onTimeout (node:internal/abort_controller:127:7)
2025-11-20 06:59:53.932747+00:00at listOnTimeout (node:internal/timers:581:17)
2025-11-20 06:59:53.932758+00:00at process.processTimers (node:internal/timers:519:7)
2025-11-20 06:59:53.932769+00:00at Axios.request (/snapshot/server/Common/node_modules/axios/dist/node/axios.cjs)
2025-11-20 06:59:53.932792+00:00at processTicksAndRejections (node:internal/process/task_queues:95:5)
2025-11-20 06:59:53.932804+00:00at runNextTicks (node:internal/process/task_queues:64:3)
2025-11-20 06:59:53.932815+00:00at listOnTimeout (node:internal/timers:545:9)
2025-11-20 06:59:53.932827+00:00at process.processTimers (node:internal/timers:519:7)
2025-11-20 06:59:53.932855+00:00at async Object.downloadUrlPromise (/snapshot/server/Common/sources/utils.js)
2025-11-20 07:00:07.872868+00:002025-11-20T07:00:07.872868006Z
2025-11-20 07:00:07.872937+00:00==> /var/log/onlyoffice/documentserver/docservice/out.log <==
2025-11-20 07:00:07.872952+00:00[2025-11-20T07:00:07.872] [ERROR] [localhost] [100.99.59.24__172.16.20.1new.docx1763621873318] [uid-1] nodeJS - postData error: url = https://xxxxx.xxx:30045/example/track?filename=new.docx&useraddress=100.99.59.24__172.16.20.1;data = {"key":"100.99.59.24__172.16.20.1new.docx1763621873318","status":1,"users":["uid-1"],"actions":[{"type":1,"userid":"uid-1"}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiIxMDAuOTkuNTkuMjRfXzE3Mi4xNi4yMC4xbmV3LmRvY3gxNzYzNjIxODczMzE4Iiwic3RhdHVzIjoxLCJ1c2VycyI6WyJ1aWQtMSJdLCJhY3Rpb25zIjpbeyJ0eXBlIjoxLCJ1c2VyaWQiOiJ1aWQtMSJ9XSwiaWF0IjoxNzYzNjIxODczLCJleHAiOjE3NjM2MjIxNzN9.9IKEnCkro76WdYLIh3tq6L4Tky1jBDqYhEfMrHXkWWo"} AggregateError
2025-11-20 07:00:07.872983+00:00at Function.from (/snapshot/server/Common/node_modules/axios/dist/node/axios.cjs)
2025-11-20 07:00:07.872992+00:00at RedirectableRequest.handleRequestError (/snapshot/server/Common/node_modules/axios/dist/node/axios.cjs)
2025-11-20 07:00:07.873018+00:00at RedirectableRequest.emit (node:events:536:35)
2025-11-20 07:00:07.873027+00:00at ClientRequest.<anonymous> (/snapshot/server/Common/node_modules/follow-redirects/index.js:49:24)
2025-11-20 07:00:07.873036+00:00at ClientRequest.emit (node:events:524:28)
2025-11-20 07:00:07.873045+00:00at emitErrorEvent (node:_http_client:101:11)
2025-11-20 07:00:07.873082+00:00at TLSSocket.socketErrorListener (node:_http_client:504:5)
2025-11-20 07:00:07.873092+00:00at TLSSocket.emit (node:events:524:28)
2025-11-20 07:00:07.873101+00:00at emitErrorNT (node:internal/streams/destroy:169:8)
2025-11-20 07:00:07.873109+00:00at emitErrorCloseNT (node:internal/streams/destroy:128:3)
2025-11-20 07:00:07.873165+00:00at Axios.request (/snapshot/server/Common/node_modules/axios/dist/node/axios.cjs)
2025-11-20 07:00:07.873176+00:00at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
2025-11-20 07:00:07.873185+00:00at async Object.postRequestPromise (/snapshot/server/Common/sources/utils.js)
2025-11-20 07:00:07.873225+00:00at async sendServerRequest (/snapshot/server/DocService/sources/DocsCoServer.js)
2025-11-20 07:00:07.873234+00:00at async sendStatusDocument (/snapshot/server/DocService/sources/DocsCoServer.js)
2025-11-20 07:00:56.420822+00:00[2025-11-20T07:00:56.420] [ERROR] [localhost] [100.99.59.24__172.16.20.1new.pdf1763621936298] [userId] nodeJS - Error downloadFile: CanceledError: canceled
2025-11-20 07:00:56.420883+00:00at EventTarget.abort (/snapshot/server/Common/node_modules/axios/dist/node/axios.cjs)
2025-11-20 07:00:56.420893+00:00at [nodejs.internal.kHybridDispatch] (node:internal/event_target:831:20)
2025-11-20 07:00:56.420901+00:00at EventTarget.dispatchEvent (node:internal/event_target:766:26)
2025-11-20 07:00:56.420909+00:00at abortSignal (node:internal/abort_controller:370:10)
2025-11-20 07:00:56.420930+00:00at Timeout._onTimeout (node:internal/abort_controller:127:7)
2025-11-20 07:00:56.420937+00:00at listOnTimeout (node:internal/timers:581:17)
2025-11-20 07:00:56.420945+00:00at process.processTimers (node:internal/timers:519:7)
2025-11-20 07:00:56.420952+00:00at Axios.request (/snapshot/server/Common/node_modules/axios/dist/node/axios.cjs)
2025-11-20 07:00:56.420964+00:00at processTicksAndRejections (node:internal/process/task_queues:95:5)
2025-11-20 07:00:56.420971+00:00at runNextTicks (node:internal/process/task_queues:64:3)
2025-11-20 07:00:56.420978+00:00at listOnTimeout (node:internal/timers:545:9)
2025-11-20 07:00:56.420990+00:00at process.processTimers (node:internal/timers:519:7)
2025-11-20 07:00:56.420997+00:00at async Object.downloadUrlPromise (/snapshot/server/Common/sources/utils.js)
2025-11-20 07:00:59.075803+00:00[2025-11-20T07:00:59.075] [ERROR] [localhost] [100.99.59.24__172.16.20.1new.docx1763621873318] [uid-1] nodeJS - postData error: url = https://xxxxx.xxx:30045/example/track?filename=new.docx&useraddress=100.99.59.24__172.16.20.1;data = {"key":"100.99.59.24__172.16.20.1new.docx1763621873318","status":1,"users":["uid-1"],"actions":[{"type":1,"userid":"uid-1"}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiIxMDAuOTkuNTkuMjRfXzE3Mi4xNi4yMC4xbmV3LmRvY3gxNzYzNjIxODczMzE4Iiwic3RhdHVzIjoxLCJ1c2VycyI6WyJ1aWQtMSJdLCJhY3Rpb25zIjpbeyJ0eXBlIjoxLCJ1c2VyaWQiOiJ1aWQtMSJ9XSwiaWF0IjoxNzYzNjIxOTI0LCJleHAiOjE3NjM2MjIyMjR9.i45ZkWZ66O-Lmft5jNUYe3zjb_w7upeQqRwnkbtlDwk"} AggregateError
2025-11-20 07:00:59.075852+00:00at Function.from (/snapshot/server/Common/node_modules/axios/dist/node/axios.cjs)
2025-11-20 07:00:59.075864+00:00at RedirectableRequest.handleRequestError (/snapshot/server/Common/node_modules/axios/dist/node/axios.cjs)
2025-11-20 07:00:59.075873+00:00at RedirectableRequest.emit (node:events:536:35)
2025-11-20 07:00:59.075891+00:00at ClientRequest.<anonymous> (/snapshot/server/Common/node_modules/follow-redirects/index.js:49:24)
2

Well, I figured out that cause by Proxy configuration.
I accessed via the address exposed to the internet converted to HTTPS protocol.

When I accessed to OpenOffice by HTTP protocol with direct IP address, it worked well.
Is there any tips to work this with Proxy?

Thanks,

3

Hello @nobo73

You can find proxy samples here: